Customer Experience Agent supporting Dressly users via email and chat. Helping the fashion - tech startup improve support flows and service efficiency.
About the role
- Bilingual Customer Service Representative supporting luxury retail customers in Canada, delivering personalized service and product recommendations through white glove support. Collaborating with a high-performing remote team for optimal customer experiences.
Responsibilities
- Deliver white glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high performance team environment while working independently when needed
Requirements
- Bilingual in French and English
- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Benefits
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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