Senior Full Stack Engineer improving APIs, backend services, and customer - service tools for Skylight’s family technology platform. Collaborating with Customer Success and Engineering to simplify family experiences.
About the role
- Customer service representative helping Canadian customers with show and event ticket purchases. Answering calls, emails, and webforms while resolving concerns during overnight operations.
Responsibilities
- Answer incoming customer communications through inbound phone calls
- Support email and webform inquiries during lower call volumes
- Conduct research to resolve customer issues
- Provide information about shows, events, venue details, parking, and guest experiences
- Document customer interactions and update systems accurately
- Participate in instructor-led online training and coaching sessions
- Report to a Team Lead
- Contribute to customer experience and team success
Requirements
- 1+ year of customer service experience in a customer-facing environment
- High school diploma or equivalent
- Familiarity with CRM platforms
- Computer experience
- Reliable hard-wired internet connection
- Must already reside in Canada
- Availability to work overnight shifts between 11:00 PM and 7:00 AM EST
- Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs
- Webcam participation during instructor-led TTEC and client-required training
Benefits
- Supportive of your career and professional development
- Inclusive culture and community minded organization where giving back is encouraged
- Access to individualized coaching
- Thousands of free courses to support your growth
- Base pay of $17.06 per hour + $1.00/hour for hours worked between 12:00 AM and 6:00 AM (EST)
- Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives
- Instructor-led online training
- Equal opportunity and diverse, inclusive workforce
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