Principal SDET owning VM and fleet test strategy for Akamai’s distributed cloud and edge platform. Validating hypervisor behavior, performance benchmarks, and deployment safety.
About the role
- Technical Account Manager helping Visual AI testing customers adopt automation tools. Leading onboarding, CI/CD integration, troubleshooting, and long-term technical success.
Responsibilities
- Own the technical onboarding experience for new customers
- Lead hands-on enablement sessions across test frameworks and CI/CD pipelines
- Guide customers through initial use cases aligned with success criteria
- Drive sustained adoption across teams, projects, and workflows
- Help customers expand test coverage, standardize best practices, and scale usage
- Provide guidance on test automation strategy, visual testing, and quality maturity
- Identify adoption gaps and recommend technical improvements
- Serve as the primary technical point of contact for assigned accounts
- Troubleshoot and resolve complex technical challenges with the Support team
- Conduct technical health checks, architecture reviews, and optimization sessions
- Lead root cause analysis for escalations and recurring issues
- Identify technical risks affecting adoption, satisfaction, or renewal
- Partner with CSMs on renewals and expansions with technical validation
- Share customer feedback, patterns, and gaps with Product and Engineering
- Collaborate with Product, Engineering, Support, Sales, and Customer Success
- Contribute to onboarding playbooks, best practices, and enablement materials
- Improve internal processes that scale technical customer success
Requirements
- Advanced/fluent English skills with excellent written and verbal communication skills
- Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar
- Minimum 5+ years of experience
- Experience with test automation frameworks, APIs, and CI/CD pipelines
- Solid understanding of the software development lifecycle (SDLC)
- Proven ability to debug, troubleshoot, and solve complex technical problems
- Comfort working directly with senior engineers and technical leaders
- Preferred: 5+ years of experience in QA test automation or DevOps
- Preferred: Experience in functional, regression, and UI test automation
- Preferred: Familiarity with Playwright, Selenium, Cypress, or similar frameworks
- Preferred: Prior experience in a customer-facing technical role such as TAM, Customer Success Engineer, Support Engineer, or Solutions Engineer
- Preferred: Background in Quality Engineering, Software Development, or DevOps
- Preferred: Experience supporting customers across different maturity levels and organizational complexity
Benefits
- Placed in a product-based company, with the same treatment as their full-time employees
- Full back-office support, from career guidance to HR and concierge services
- Remote-first policy
- Own MacBook
- Growth opportunities through tech talks, chapter meetings, and remote happy hours
- Free English lessons with a native English speaker
- Candidate Referral bonus
- Optional access to the Florianópolis headquarters, including weekly quick massages, tasty snacks, soft drinks, and games
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