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Assistant Director – Military Degree Plans Program Management
Posted yesterday
About the role
- UMGC assistant director overseeing military degree planning and tuition-assistance services for active-duty members and DoD civilians. Leading staff, operations, reporting, and process improvement remotely across North America.
Responsibilities
- Assist with strategic planning, implementation, and daily operations of the Military Degree Plan Team
- Supervise, coach, mentor, and manage performance for MDP Coordinators
- Oversee employee development, onboarding, and training
- Serve as primary backup to the Director and assume leadership responsibilities during the Director’s absence
- Act as subject matter expert on evaluated military degree plans, military education benefits, and degree planning processes
- Collaborate with university departments, military education centers, and external partners to improve service delivery and workflows
- Participate in committees, presentations, information sessions, conferences, and military education events
- Manage responses to Salesforce cases and monitor service levels
- Evaluate processes, procedures, and policies and recommend improvements
- Contribute to backlog management, documentation updates, degree plan fixes, and external rejection resolution
- Support workforce development, career path, and career ladder initiatives
- Research and implement technologies and solutions to improve operational effectiveness and customer service
- Support military education agreements and AU-ABC degree mapping projects
- Prepare, review, and process PeopleSoft Evaluated Military Degree Plans for active-duty military members
- Develop and maintain reports, dashboards, and data queries for leadership
- Conduct operational analyses and provide findings for executive presentations and strategic planning
- Support special projects and strategic initiatives
- Travel periodically to Adelphi, Maryland, as business needs require
- Perform other job-related duties as assigned
Requirements
- Bachelor's degree from a regionally accredited institution of higher learning
- Three (3) to five (5) years of experience in academic advising, military education, student services, or a related higher education field
- Minimum one (1) year of supervisory, lead, or leadership experience
- Demonstrated understanding of military education benefits and degree planning processes
- Experience using data and reporting tools for strategic planning and operational decision making
- Ability to work independently and manage multiple priorities, projects, and deadlines
- Demonstrated leadership, organizational, communication, and interpersonal skills
- Ability to communicate effectively with stakeholders at all organizational levels
- Experience using PeopleSoft, Salesforce, and degree audit systems
- Advanced proficiency with Microsoft Office Suite
- Cover letter and resume required
- Master's degree from a regionally accredited institution of higher learning preferred
- Experience with student advising, credit evaluation, enrollment management, military education, or related higher education functions preferred
- Experience working with diverse student, military, and professional populations preferred
- Experience leading organizational or process improvement initiatives preferred
Benefits
- 22 days of paid vacation
- 15 days of sick leave
- 3 personal days
- 16 paid holidays (17 during general election years)
- Health care, medical with vision, dental, and prescription plans for individuals and families
- Term Life Insurance
- Accidental Death and Dismemberment Insurance
- Long-Term Disability (LTD) Insurance
- Flexible Spending Accounts for medical and dependent care expenses
- Optional Retirement Program (ORP) or Maryland State Retirement and Pension System (MSRPS)
- Supplemental retirement plans including 401(k), 403(b), 457(b), and various Roth options
- Immediate tuition remission for Regular Exempt Staff
- Spouses and dependent children eligible for undergraduate tuition remission after two years of service
- Remote work arrangement
- Opportunities for growth and advancement
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