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About the role
- Service Coordinator handling administrative tasks and customer support for Premier Equipment’s service operations. Tracking work orders, invoices, and enhancing the customer experience with excellent service.
Responsibilities
- Provide Premier Equipment’s customers with an above-average level of support, encouraging loyalty and professionalism while enhancing the customer experience.
- Support customer service and corporate initiatives on a daily basis.
- Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments within and between branches.
- Perform all administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing internal, external, and warranty work orders.
- Ensure all accounts payable invoices use the purchase order system and are posted to the appropriate work order.
- Monitor the Service Department’s payroll daily to ensure accuracy in technician hours and labor performance.
- Ensure all miscellaneous charges are applied appropriately to each work order.
- Assist the Service Manager in reducing lost time and support opportunities to reduce departmental expenses through process improvements or cost-saving measures.
- Schedule all service department trucking as needed.
- Promote a safe, clean, and healthy work environment in the Service Department.
- Assist with incoming store phone calls and support the Service Manager with special events and projects as required.
Requirements
- Basic understanding of accounting practices
- Proficient in Microsoft Office and standard internet applications
- Customer service experience or skills
- Knowledge of general office procedures
- Strong organizational and communication abilities
- Comfortable working in a fast-paced, team-oriented environment
- Availability for rotating Saturdays
- General understanding of mechanical or technical terms (preferred)
- Prior experience in a dealership or service department (preferred)
Benefits
- Comprehensive Health & Dental Coverage (includes vision and paramedical services)
- Company-Matched RRSP
- Annual Profit Sharing
- Boot & Tool Allowance
- Apprenticeship Scholarships
- Employee Assistance Program (EAP)
- Company Vehicle (for qualifying positions)
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