About the role

Site Reliability Expert leading observability and SRE for Valtech, an experience innovation company. Improving reliability across cloud-native, microservices-based environments.

Responsibilities

Define and implement observability strategies, standards, and governance across applications and platforms
Design and maintain monitoring, alerting, dashboarding, and reporting solutions using Dynatrace or equivalent observability platforms
Establish and drive SRE best practices, including SLIs, SLOs, error budgets, and symptom-based alerting
Partner with engineering and product teams to improve system reliability, performance, and operational maturity
Develop standards for tagging, ownership, dashboard design, access management, and alerting governance
Support non-specialized observability teams through guidance, coaching, and knowledge transfer
Lead technical workstreams, prioritize initiatives, and ensure delivery within defined timelines and budgets
Analyze distributed systems and troubleshoot complex production issues using monitoring and tracing data
Promote documentation, operational rigor, and continuous improvement across engineering teams
Collaborate within a distributed, multilingual environment

Significant experience in Site Reliability Engineering within large-scale production environments
Deep understanding of Service Level Indicators (SLIs), Service Level Objectives (SLOs), error budgets, and symptom-based alerting
Proven expertise with enterprise observability platforms such as Dynatrace, Datadog, New Relic, or AppDynamics
Strong experience with Application Performance Monitoring (APM), Real User Monitoring (RUM), monitoring agents and instrumentation, alerting strategies, RBAC, SLO management, and tagging and governance models
Strong knowledge of OpenTelemetry (OTEL) and distributed tracing
Experience with composable, microservices-based architectures
Hands-on production experience with AWS and Kubernetes
Experience with infrastructure and operational automation
Practical knowledge of Terraform, Bash scripting, and Python scripting
Experience with CI/CD tools such as GitLab CI or equivalent pipeline/workflow platforms
Demonstrated ability to lead technical initiatives and workstreams
Experience working within complex operational and Agile environments
Strong stakeholder management and collaboration skills
Excellent communication skills in both French and English; French-speaking skills are needed
Strong documentation practices, organizational skills, and attention to detail
High degree of autonomy and ownership

Comprehensive insurance plan with Gold, Silver, or Bronze modules; employer contribution up to 80%; short- and long-term disability coverage
Dialogue via Sun Life virtual healthcare services
Employee and Family Assistance Program
Complete mental health support program
$500 Personal Spending Account for healthcare reimbursements, gym memberships, public transit passes, office supplies, or RRSP contributions
RRSP retirement plan with 100% employer matching through DPSP, up to 4%
Flexible vacation policy, including 5 days during the probation period
$30/month Personal Technology Reimbursement, offered from day 1
Winter holiday company closure
Flexible scheduling throughout the year
Growth opportunities, continuous learning, professional growth, and international career opportunities
Inclusion and accessibility support, including reasonable interview accommodations