Platform Product Manager leading efforts to optimize customer onboarding for a SaaS company. Working with engineering to design features and ensure efficient integrations.
Responsibilities
Productize Customer Onboarding: Identify common customizations across new customer implementations and transform them into configurable, self-serve product features.
Develop a scalable framework for onboarding new clients with minimal manual effort.
Define and prioritize integration capabilities to connect client systems.
Work with engineering teams to design APIs, middleware, and automation tools that reduce the effort required for integrations.
Develop Configuration & Self-Service Tools: Define and build admin/configuration tools that allow clients and internal teams to set up accounts, campaigns, and data flows with minimal engineering support.
Create a productized approach for managing changes, updates, and ongoing modifications for customers post-launch.
Work with customer success and operations to ensure seamless transitions and reduce disruption.
Deliver Measurable Impact & Continuous Improvement: Drive cross-functional collaboration across engineering, customer success, and sales to improve onboarding speed and efficiency.
Establish clear KPIs for onboarding success and optimize workflows based on data insights.
Requirements
5 years in product management, technical product management, or a related role.
A background in SaaS and B2B enterprise software.
Hands-on experience engaging with enterprise customers to understand technical requirements, integration challenges, and onboarding needs.
Ability to translate complex technical requirements into scalable product features.
Strong project management skills, able to prioritize and drive execution in collaboration with engineering.
A background in AdTech, MarTech, or Retail Media (preferred).
A deep understanding of APIs, data integration, onboarding framework, and automation (preferred).
Experience identifying and resolving integration and onboarding challenges (preferred).
Familiarity with dev-tooling (preferred).
Experience with billing and ERP platforms (preferred).
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