Director of Product at GitLab focusing on AI agent strategy and ecosystem interoperability. Collaborating with teams to drive adoption of GitLab's agent experiences and products.
About the role
- Platform Product Manager leading efforts to optimize customer onboarding for a SaaS company. Working with engineering to design features and ensure efficient integrations.
Responsibilities
- Productize Customer Onboarding: Identify common customizations across new customer implementations and transform them into configurable, self-serve product features.
- Develop a scalable framework for onboarding new clients with minimal manual effort.
- Define and prioritize integration capabilities to connect client systems.
- Work with engineering teams to design APIs, middleware, and automation tools that reduce the effort required for integrations.
- Develop Configuration & Self-Service Tools: Define and build admin/configuration tools that allow clients and internal teams to set up accounts, campaigns, and data flows with minimal engineering support.
- Create a productized approach for managing changes, updates, and ongoing modifications for customers post-launch.
- Work with customer success and operations to ensure seamless transitions and reduce disruption.
- Deliver Measurable Impact & Continuous Improvement: Drive cross-functional collaboration across engineering, customer success, and sales to improve onboarding speed and efficiency.
- Establish clear KPIs for onboarding success and optimize workflows based on data insights.
Requirements
- 5 years in product management, technical product management, or a related role.
- A background in SaaS and B2B enterprise software.
- Hands-on experience engaging with enterprise customers to understand technical requirements, integration challenges, and onboarding needs.
- Ability to translate complex technical requirements into scalable product features.
- Strong project management skills, able to prioritize and drive execution in collaboration with engineering.
- A background in AdTech, MarTech, or Retail Media (preferred).
- A deep understanding of APIs, data integration, onboarding framework, and automation (preferred).
- Experience identifying and resolving integration and onboarding challenges (preferred).
- Familiarity with dev-tooling (preferred).
- Experience with billing and ERP platforms (preferred).
Benefits
- Remote-friendly setup
- Home office support
- Annual company retreats
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