Platform Product Manager leading efforts to optimize customer onboarding for a SaaS company. Working with engineering to design features and ensure efficient integrations.
Responsibilities
Productize Customer Onboarding: Identify common customizations across new customer implementations and transform them into configurable, self-serve product features.
Develop a scalable framework for onboarding new clients with minimal manual effort.
Define and prioritize integration capabilities to connect client systems.
Work with engineering teams to design APIs, middleware, and automation tools that reduce the effort required for integrations.
Develop Configuration & Self-Service Tools: Define and build admin/configuration tools that allow clients and internal teams to set up accounts, campaigns, and data flows with minimal engineering support.
Create a productized approach for managing changes, updates, and ongoing modifications for customers post-launch.
Work with customer success and operations to ensure seamless transitions and reduce disruption.
Deliver Measurable Impact & Continuous Improvement: Drive cross-functional collaboration across engineering, customer success, and sales to improve onboarding speed and efficiency.
Establish clear KPIs for onboarding success and optimize workflows based on data insights.
Requirements
5 years in product management, technical product management, or a related role.
A background in SaaS and B2B enterprise software.
Hands-on experience engaging with enterprise customers to understand technical requirements, integration challenges, and onboarding needs.
Ability to translate complex technical requirements into scalable product features.
Strong project management skills, able to prioritize and drive execution in collaboration with engineering.
A background in AdTech, MarTech, or Retail Media (preferred).
A deep understanding of APIs, data integration, onboarding framework, and automation (preferred).
Experience identifying and resolving integration and onboarding challenges (preferred).
Familiarity with dev-tooling (preferred).
Experience with billing and ERP platforms (preferred).
Principal Product Manager leading Docker’s secure sandbox infrastructure. Shaping isolated execution products for developers and AI agents across local and cloud workflows.
Product Management Intern improving Ludia’s mobile games through gameplay data, user stories, and feature optimization. Collaborating with Design, QA, and Engineering teams.
Principal Product Manager shaping governed AI strategy and production delivery for Merative’s medical imaging platform. Partnering with clinicians, engineering, design, and AI ecosystem partners.
Portfolio Manager owning Merative’s cardiology medical imaging portfolio strategy, roadmap, AI, pricing, and cloud migration. Leading cross - functional teams to drive adoption, retention, growth, and margin.
Principal Product Manager shaping security strategy for 1Password’s password - management and unified - access cybersecurity platform. Leading cryptographic, identity, platform - security, and AI - agent product initiatives.
Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
Senior Product Manager owning end - to - end product areas for Orchestry’s Microsoft 365 governance and automation SaaS platform. Turning customer insights into measurable product outcomes.
Product leader driving Innovasea’s aquaculture technology strategy, roadmaps, and launches. Improving fish health, operational efficiency, and sustainability through hardware and software solutions.
Product Manager owning documentation as a product for Versapay’s accounts receivable automation platform. Building AI - assisted pipelines, standards, and publishing systems across ERP applications.