Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- IT Technical Support Specialist providing tech support for Varicent's global workforce. Supporting endpoint devices, collaboration tools, and employee technology experience.
Responsibilities
- Provide technical support for employees globally, including troubleshooting, resolution, documentation, and escalation of IT issues
- Support endpoint devices, operating systems, SaaS applications, collaboration tools, identity platforms, networking, and employee productivity tools
- Manage onboarding and offboarding activities, including device preparation, software setup, account provisioning, access management, and asset recovery
- Maintain user accounts, permissions, device records, and asset information across IT systems
- Partner with Security and external vendors to support device management, access controls, hardware issues, and service requests
- Create and maintain technical documentation, knowledge articles, support procedures, and inventory records
- Identify recurring issues and recommend improvements to support processes, tooling, and employee experience
- Contribute to IT projects, workplace technology initiatives, and operational improvements within the IT support function
Requirements
- Experience supporting employees in a corporate, SaaS, technology, or multi-location environment
- Experience managing corporate devices, including deployment, troubleshooting, software installation, patching, and lifecycle management
- Familiarity with identity and access management platforms such as Active Directory, Entra ID, Okta, Google Workspace, or similar solutions
- Experience with endpoint management tools such as Intune, Jamf, Kandji, SCCM, or comparable platforms
- Knowledge of IT service management practices, ticketing systems, incident management, and service-level expectations
- Ability to troubleshoot and resolve multi-faceted technical issues using sound judgment and a structured approach
- Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences
- Degree, diploma, certification in Information Technology or a related field, or equivalent practical experience
Benefits
- Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs
- Time Off — PTO and public holidays to rest, recharge, and do what matters most
- Volunteer Days — Dedicated time to give back and support the communities that matter to you
- Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning
- Financial — Compensation that reflects your market and your value
- Retirement — Retirement plans designed to help you build long-term financial security
- Tuition Assistance — Invest in your growth with support for continuing education and professional development
- Flexibility — Work where you thrive, with remote and hybrid options available across most regions
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