ServiceNow System Administrator maintaining ITSM platforms for TD, a global financial institution. Configuring workflows, integrations, security, reporting, and platform improvements in a hybrid Toronto role.
About the role
- System Administrator responsible for maintaining and upgrading Vena's technology infrastructure. Ensuring system integrity and performance while collaborating with teams.
Responsibilities
- Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades
- Provide L2 technical support and assistance to end-users as needed
- Recommend hardware and software standardization as well as explaining technology solutions to senior management and manage Identity and access management, based on company policies
- Install, configure, and maintain desktop and laptop PCs, printers, voice, data and video equipment and resolve trouble ticket items
- Collaborate with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
- Maintain an inventory of installed software and hardware and manage licensing and perform system backups and recovery and test backup, archiving, and recovery plans
- Administer the operation of all LAN/WAN related network services and troubleshoot performance, connectivity, and related network problems
- Administer LAN/WAN security, antivirus and spam control measures and install, configure, and maintain Vena servers
- Perform scheduled system upgrades, patches, and security configurations and fully document systems / network configurations, processes, procedures, changes, issues and fixes
- Collaborate with Cross function teams to ensure efficient and reliable IT service delivery
- Other duties, as assigned
Requirements
- 3-5 years of experience in system / network administration.
- Mindset of IT operations principles
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Supporting, configuring, and administering Office 365, Okta, Azure Intune and Entra ID
- Strong understanding of ITIL practices
- Excellent planning, prioritization, and organizational skills
- Excellent understanding of IAM Best Practices and procedures
- Familiarity with cybersecurity principles and practices
- Experience with firewalls, antivirus software, intrusion detection systems, and encryption
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No Education Requirement
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