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SAP Production Planning (PP) & Quality Management (QM) Consultant
LinkedIn Recruiter Post
SAP PP/QM Consultant - Canada (Remote/Travel 80%). Bilingual (English/French) and Canadian Citizens required. Up to $130K CAD + bonus.
About the role
- Team Lead for SAP Managed Services overseeing support analysts and ensuring client satisfaction. Leading SAP operations remotely with a focus on continuous improvement and team performance.
Responsibilities
- Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback.
- Oversee day-to-day operations of SAP Managed Services, ensuring timely and effective resolution of incidents, service requests, and problem tickets.
- Act as an escalation point for complex SAP issues across modules such as FI/CO, MM, SD, HCM, and others.
- Monitor and report on team performance metrics, SLAs, and KPIs; identify areas for improvement and implement corrective actions.
- Stay current with SAP technologies, updates, and best practices to guide the team effectively.
- Develop and nurture strong, long-lasting customer relationships.
- Understand client needs and objectives, ensuring alignment with project deliverables.
- Proactively identify opportunities for upselling or cross-selling additional services.
- Address and resolve customer concerns, seeking continuous improvement in customer satisfaction.
- Facilitate effective communication between internal teams and clients.
- Coordinate resources and efforts across departments to achieve project milestones.
- Work closely with sales and account management teams to identify expansion opportunities.
- Maintain comprehensive project documentation, including project plans, timelines, and status reports.
- Create and update customer profiles, ensuring accurate and up-to-date records.
Requirements
- Proven experience leading SAP support or managed services teams.
- Strong understanding of SAP modules (at least two of: FI/CO, MM, SD, HCM, etc.).
- Hands-on experience with SAP troubleshooting, configuration, and support.
- Excellent communication and interpersonal skills, with the ability to manage client relationships.
- Familiarity with cloud platforms and SAP hosting environments.
- Experience with service management tools such as FreshService and ServiceNow.
- At least one SAP certification (e.g., SAP Certified Application Associate).
- Experience with ITIL processes and service delivery frameworks.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Benefits
- Competitive salary
- Flexible work arrangements
- Professional development opportunities
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