Technical Support Analyst providing Tier 2 support for Achievers’ employee recognition and rewards platform. Troubleshooting integrations, migrations, upgrades, and client technical issues from Toronto.
About the role
- Provide IT support as a Help Desk Analyst for Vision33, collaborating with global teams across various technologies. Troubleshoot user issues and onboard new employees while maintaining IT inventory.
Responsibilities
- Provide front-line Help Desk support and troubleshoot user issues
- Onboard new employees — laptops, accounts, system access, and setup
- Image and deploy laptops using Intune and configure end-user peripherals
- Monitor and manage Help Desk tickets to keep things moving efficiently
- Maintain IT inventory and asset tracking accuracy
- Support technologies including: Windows 11, Microsoft 365 (Outlook, Office, Teams, Teams Phone, Intune)
- Set-up and relocate workstations (on-site and remote)
- Educate employees on IT best practices
- Support in-office, remote, and customer-site employees across regions
Requirements
- 2–3 years of experience in IT Support / Help Desk / Service Desk
- Strong troubleshooting skills across Windows and Microsoft 365 environments
- Experience with desktop/laptop imaging and device setup
- A degree or diploma in IT or a related field
Benefits
- Flexible work arrangements
- Opportunities to expand your technical skill set
- Collaboration and knowledge-sharing
- Supportive and growth-focused environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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