Clinical Program Coordinator administering Continuing Dental Education programs at the University of Alberta. Coordinating clinical delivery, finances, compliance, marketing, and participant support.
About the role
- Clinical Services Coordinator guiding Canadians with vision loss from hospital to home rehabilitation. Coordinating assessments, care transitions, community supports, and client advocacy.
Responsibilities
- Serve as the primary point of contact for clients referred to the Hospital-to-Home Program
- Lead intake, needs assessment, service planning, and coordination of supports from hospital to community-based rehabilitation
- Conduct intake, needs, and risk assessments
- Develop and monitor individualized service plans
- Prioritize referrals and identify safety or psychosocial concerns
- Establish baseline outcomes and monitor client progress
- Coordinate admission to VLRC services and timely rehabilitation supports
- Collaborate with hospitals, healthcare providers, community organizations, and referral partners on integrated transition plans
- Assess discharge readiness, support systems, living circumstances, and service requirements
- Act as liaison among clients, families, healthcare professionals, and rehabilitation teams
- Facilitate communication, problem-solving, shared care planning, case conferences, and interdisciplinary meetings
- Support clients and families in navigating healthcare and community systems and advocate for appropriate services
- Document client interactions, assessments, service plans, outcomes, and follow-up activities
- Monitor service delivery metrics and rehabilitation outcomes
- Coordinate follow-up activities, resolve outstanding service needs, and support planned case closures
- Identify and escalate clinical, psychosocial, accessibility, and service-related risks
- Contribute to program evaluation, quality improvement, and outcome measurement
- Analyze trends, service gaps, and system barriers and recommend improvements
- Foster partnerships through education, consultation, and outreach
- Support development of hospital-to-home programs, referral pathways, and service delivery models
- Perform other duties as required
Requirements
- Experience coordinating care and services for individuals with complex health, rehabilitation, or psychosocial needs
- Advanced care coordination and case-management skills
- Strong assessment, problem-solving, and clinical judgment skills
- Ability to manage multiple clients, competing priorities, and timelines in a fast-paced healthcare or community setting
- Exceptional relationship-building and collaboration skills across interdisciplinary teams and community partners
- Knowledge of healthcare, rehabilitation, community support, and social service systems
- Excellent communication, documentation, and organizational skills
- Commitment to person-centered, culturally responsive, and accessible service delivery
- Degree in Social Work, Occupational Therapy, Physiotherapy, Nursing, Rehabilitation Sciences, Health Sciences, Disability Management, Healthcare Administration, or a related field
- Minimum three years of experience in care coordination, hospital discharge planning, healthcare transitions, rehabilitation services, complex care, community health, or a related setting
- Experience working within interdisciplinary healthcare or community-based teams supporting individuals with complex medical, functional, psychosocial, or accessibility needs
- Knowledge of vision rehabilitation and the impact of vision loss is considered an asset
- Registration in good standing with a relevant provincial regulatory body is considered an asset
- Equivalent combinations of education and directly related experience will be considered
- Valid driver's license and ability to travel as required
- Current satisfactory Criminal Record Check and Vulnerable Sector Check
Benefits
- Comprehensive benefits, including health, vision, dental, corporate discounts, and an employee and family assistance program
- Flexible work arrangements
- Generous paid time off
- Work-life balance initiatives
- Career development through training, mentorship, and advancement opportunities
- Inclusive work culture with supportive teams
- Employee recognition
- Joy-in-work wellness program
- Mental health supports
- Accommodation to apply or participate in the selection process
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