IT Support & Systems Engineer managing Jitterbit’s macOS, Windows, and Linux endpoint infrastructure. Automating device deployment, identity access, and technical support for a workflow automation company.
About the role
- Staff Systems Engineer leading field safety, readiness testing, and incident response for Waabi’s autonomous trucks and robotaxis. Driving deployment decisions through safety analysis, monitoring, and regulatory collaboration.
Responsibilities
- Lead Field Safety at Waabi by establishing issue-escalation processes, reacting to fleet issues in the field, and owning incident response.
- Define and conduct operational readiness testing for autonomous vehicle operations and create evidence in the readiness framework.
- Work with operations and software teams to define protocols for nominal and off-nominal situations, including severe weather, sensor degradation, connectivity outages, and trip interruptions.
- Create processes for ongoing field safety monitoring and support the establishment of leading and lagging safety indicators and required tooling.
- Analyze operational trends and past field events to drive systemic safety enhancements across development and operations.
- Support the Operations team in developing and executing incident response training and operational preparedness activities.
- Interface with regulatory bodies and contribute to industry standards discussions concerning autonomous-vehicle operational safety validation.
Requirements
- Undergrad in Robotics, Mechanical Engineering, Aerospace Engineering, or related technical field; advanced degree preferred.
- 7+ years of experience in safety-critical system development, validation, or operations.
- Strong understanding of systems engineering principles including requirements decomposition, V&V processes, and hazard analysis techniques (HAZOP, FMEA, FTA, STPA, etc.).
- Familiarity with relevant safety standards (ISO 26262, ISO 21448/SOTIF, UL 4600).
- Experience monitoring safety metrics and designing/executing test plans for complex autonomous or robotic systems.
- Excellent technical communication skills with ability to present complex safety arguments to diverse stakeholders.
- Strong project management skills and ability to coordinate across multiple technical teams.
- Track record of driving high-stakes engineering decisions with incomplete information.
- Direct experience with autonomous vehicle safety validation or deployment (bonus).
- Previous work in trucking, logistics, or commercial vehicle operations (bonus).
- Experience with operational safety management systems (bonus).
- Knowledge of regulatory frameworks for autonomous vehicles, including FMVSS, SAE standards, and state/provincial regulations (bonus).
Benefits
- Competitive compensation and equity awards.
- Health and Wellness benefits that include Medical, Vision and Dental coverage.
- Unlimited Vacation.
- Flexible hours and Work from Home support.
- Daily drinks, snacks and catered meals (when in office).
- Regularly scheduled team building activities and social events.
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IT Support & Systems Engineer managing Jitterbit’s macOS, Windows, and Linux endpoints. Automating device deployment, identity access, and Tier 2/3 technical support for an iPaaS company.
IT Support & Systems Engineer managing Jitterbit’s macOS, Windows, and Linux endpoint infrastructure. Automating device deployment, identity access, and Tier 2/3 technical support.
IT Support & Systems Engineer managing macOS, Windows, and Linux endpoints for Jitterbit’s iPaaS platform. Automating device deployment, identity access, and Tier 2/3 support.
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