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About the role
- Manager leading global player-experience researchers for Warner Bros. Games’ AAA videogame studio. Guiding player-centered research, strategy, and development decisions across franchises.
Responsibilities
- Manage, mentor, and develop Player Experience (PX) Researchers at all levels
- Oversee performance, development plans, and skills advancement
- Foster a collaborative, curious, player-centric team culture
- Oversee research planning across multiple projects and franchises
- Align research with the PX vision, strategic priorities, and studio needs
- Prioritize research based on impact, ROI, and available resources
- Build trusted partnerships with Design, Production, Publishing, and Insights teams
- Ensure PX is engaged early in development
- Support cross-functional synthesis across PX, Analytics, Market Research, and Community teams
- Produce unified, player-centered narratives
- Ensure insights are reliable, actionable, and tailored to different stakeholders
- Help teams identify knowledge gaps and use research to de-risk decisions throughout development
Requirements
- Bachelor’s degree or higher in HCI, Psychology, Cognitive Science, UX Research, or a related field, or equivalent experience
- 7+ years of experience in User Research, UX Research, or a related field
- 2+ years of mentoring or people leadership experience
- Experience with products across mobile, console, and PC platforms is preferred
- Experience partnering with Design and Production teams in a development environment
- Excellent communication and interpersonal skills
- Strong prioritization, planning, and multi-project management capabilities
- Familiarity with game development cycles, milestone structures, and production workflows
- Strong command of user research methods and their strategic application across development phases
- Ability to advocate for the player with clarity, empathy, and diplomacy
- Demonstrated ability to anticipate risks and guide teams toward confident, informed decisions
- Commitment to fostering curiosity, thoughtful communication, and shared accountability
- Genuine passion for gaming and exceptional player experiences
- Proficiency in written and spoken English is required
- French/English bilingualism is a strong asset
Benefits
- Carefully curated benefits
- Career-defining opportunities
- Tools to explore and grow professionally
- Equal opportunity employment
- Accessibility accommodations during the application and recruitment process
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