AI Developer/Prompt Engineer architecting generative AI solutions for Levio, a digital transformation consultancy. Building cloud - native applications with AWS Bedrock, SageMaker, NLP, and LLM technologies.
About the role
- Customer Service Representative handling global customer inquiries across phone, email, and chat. Supporting WorkMatePro’s staffing clients with issue resolution, records, sales follow-up, and CRM updates.
Responsibilities
- Handle customer inquiries through phone, email, chat, and other communication channels
- Provide accurate information regarding products, services, accounts, or customer concerns
- Resolve customer issues professionally and escalate complex concerns when necessary
- Assist with sales inquiries, product/service recommendations, and follow-ups
- Process customer requests, documentation, appointments, orders, or account updates
- Maintain accurate customer records and update information in CRM or internal systems
- Follow company policies, procedures, and service standards
- Coordinate with internal teams to ensure customer concerns are properly addressed
- Handle sensitive customer information with professionalism and confidentiality
- Meet established customer service, productivity, and quality targets
Requirements
- At least 1 year of relevant customer service or client-facing experience preferred
- Strong verbal and written English communication skills
- Professional, patient, and customer-focused approach
- Good problem-solving and decision-making skills
- Ability to handle multiple tasks and work in a fast-paced environment
- Comfortable using CRM systems, Microsoft Office/Google Workspace, and other business software
- Good attention to detail and documentation skills
- Able to work independently while being a strong team player
- Willingness to learn new systems, products, and processes
- Experience supporting US, Australian, or international clients
- Experience with CRM, ticketing, phone, or healthcare/insurance platforms
- Sales or upselling experience
- Experience working remotely or with international teams
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