Senior Data Analyst building trusted financial metrics, dbt models, and Looker dashboards for Jane’s clinic - management SaaS platform. Partnering with Finance and Payments to guide critical decisions.
About the role
- Data Analyst supporting analytics for Client Coverage Group at Xapo Bank. Focus on enabling decision-making through data insights and reporting.
Responsibilities
- Translate data into strategy by analyzing client revenue, product usage, and interaction data to generate insights that drive growth and retention.
- Create, maintain, and evolve the suite of reporting metrics, covering client revenues, product adoption, interactions, issue escalations and others.
- Work closely with the Global Head of Relationship Management to improve reporting regarding overall strategy, OKRs, strategic campaigns, market analysis, etc.
- Design and maintain Looker dashboards to enable self-service analytics for Relationship Managers and Customer Success, ensuring they have the data needed to manage a global client base.
- Develop a reporting framework that allows leadership to optimize the resourcing and efficiency of their teams.
- Write and manage end-to-end data pipelines to ensure client data is accessible and actionable. Ensure data accuracy and maintain a single source of truth across all sales and client reporting.
- Act as a strategic partner to the Client Coverage Group, while working with cross-functional teams to address shared targets and solutions.
- Automate and improve data processes by implementing analytics and predictive modelling tools to identify opportunities for cross-selling or churn prevention.
Requirements
- 3+ years of experience in a dedicated data analytics role.
- High proficiency in SQL. BigQuery-specific experience is a significant advantage.
- Strong data modelling skills.
- Experience using Python for data analytics.
- Excellent written and verbal communication and presentation skills in English, with the ability to explain complex data insights to non-technical stakeholders.
- Highly organised, with the ability to manage multiple analytical projects simultaneously while maintaining attention to detail.
- Exceptional analytical, critical thinking, and problem-solving skills.
- Experience as a Looker (not Looker Studio) developer is a strong plus.
- Experience with GCP products and services such as BigQuery, Cloud Functions, and Vertex AI is a plus.
Benefits
- Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
- Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
- Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.
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