CRM Manager driving personalized email, SMS, and push campaigns for a sports organization. Optimizing fan journeys through segmentation, testing, analytics, and marketing automation.
About the role
- Client Success Manager helping property insurers adopt ZestyAI’s AI-driven risk solutions. Managing client relationships, product usage, outcomes, and expansion opportunities.
Responsibilities
- Support client relationships from onboarding through renewal
- Drive product adoption and workflow integration within client organizations
- Connect client goals to measurable outcomes using ZestyAI solutions
- Partner cross-functionally with Product, Risk Analytics, Data Science, Support, Marketing, and other ZestyAI teams
- Identify opportunities for deeper product usage and expansion
- Build working relationships with underwriters, analysts, and product stakeholders
- Own regular client touchpoints, drive follow-up, and keep client priorities moving forward
- Support business reviews and connect product adoption, usage, and outcomes to client goals
- Monitor usage trends and client health indicators
- Bring client feedback and needs back into ZestyAI and coordinate responses
- Collaborate with senior Client Success leaders on strategic client and team initiatives
Requirements
- 1–3 years of experience in Client Success, account management, consulting, or direct experience within the P&C insurance ecosystem
- Strong communication skills and genuine interest in working directly with clients
- Analytical mindset with ability to interpret data and usage trends
- Organizational skills and ability to manage multiple priorities
- Curiosity about insurance workflows, analytics, and technology
- Comfort working in a high-growth, collaborative environment
- Curiosity and comfort using AI tools to automate routine work, improve efficiency, and make day-to-day work more effective
Benefits
- Collaborative, high-performance culture
- Empowerment to develop and share new ideas
- Visible individual impact and recognized contributions
- Opportunity to work alongside motivated teammates
- Opportunity to work at the forefront of AI in insurance
- Direct voice in improving the client experience and products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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