Quality Assurance Analyst testing software for Computershare’s global customer communications solutions. Validating releases, tracking defects, and supporting a major internal transformation initiative.
ZI
Governance and Quality Assurance Lead, National Accounts
Posted 5 months ago
About the role
- Governance & Quality Assurance Lead at Zurich Canada focusing on compliance and risk management. Championing underwriting governance and implementing quality assurance measures across operations.
Responsibilities
- Lead implementation of changes to underwriting processes and controls
- Ensure compliance with Zurich policies and applicable regulatory requirements
- Support risk governance and reporting processes
- Develop and maintain governance frameworks, underwriting guidelines, and letters of authority
- Champion fit-for-purpose documentation and authority standards
- Implement and oversee robust quality control processes across underwriting
- Support Technical Underwriting Reviews (TURs)
- Collaborate with various functions to identify and mitigate compliance risks
- Conduct risk assessments and investigations
- Monitor adequacy of internal controls
- Provide onboarding, training, and guidance to business units
- Reinforce underwriting discipline and excellence through tailored learning modules
- Evaluate and refine current business unit specific processes
Requirements
- Bachelor’s degree in business, risk management, insurance, or related field
- 7+ years of experience in risk management, underwriting, governance, or compliance
- Strong knowledge of insurance regulatory requirements, internal controls, and risk frameworks
- Proven track record of implementing governance frameworks, quality assurance, and audit processes
- Excellent analytical, problem-solving, and communication skills
Benefits
- Comprehensive health / benefits plan with varying levels of coverage
- Minimum of four weeks of vacation per year
- Four personal days per year
- Access to a comprehensive range of training and development opportunities
- Flexible work arrangements
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