Business Transformation Lead responsible for driving complex transformation initiatives at AI, Data & Applications. Engaging with executive stakeholders and managing concurrent projects.
LP
Bilingual Level 1 Helpdesk for a Major Fortune100 Retailer
Posted via LinkedIn Recruiter (not a company profile)
Posted 2 months ago
About the role
- Bilingual Level 1 Helpdesk for Fortune 100 retailer. 6-month contract with possible extensions, requiring English/French skills and helpdesk experience.
Responsibilities
- Provide Level 1 helpdesk support for a major Fortune 100 retailer, handling customer service issues, problem escalation, and technical support in both English and French. Position requires working some evenings and weekends, with initial training period of 3 weeks Monday-Friday 7am-4pm EST, followed by ability to work 2pm-11pm shifts.
Requirements
- University/College degree in a related area of study, or equivalent experience. Relevant work experience in a retail help desk or call center. Demonstrated teamwork experience. Exceptional verbal and written communication skills (English & French). Familiarity with support area for problem escalation. Strong motivation and team building skills. Excellent customer service skills. Ability to work some evenings and weekends.
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