Technical Support Manager strengthening Cummins industrial engine sales, training, and customer solutions. Supporting mining, oil and gas, and HMLD engine applications across Alberta.
About the role
- Manage complex telecom programs, including scope, schedule, and budget, while coordinating lab operations and customer activities. Requires strong communication skills and experience with Telco customers.
Responsibilities
- Manage complex programs including scope, schedule, and budget. Coordinate Telecom lab operations. Create and maintain program and project schedules. Track issues through resolution using an Action Item Register. Coordinate OEM, customer, FOA site, and production site entry and exit activities. Manage project and program scope, budgets, and costs. Direct Project Managers assigned to the program and oversee project execution activities.
Requirements
- PMP Certified. Strong team handling skills and able to work with cross cultural and multi-geography teams. Detail oriented approach to tracking timelines and follow ups closely. Able to work with Telco customers and ensure delivery with customer delight. Ability to manage multi-vendor ecosystem and handle dependencies without schedule impact. Strong reporting skills to customer and to management. At least 3 years' experience in Program Management for Telecom Delivery and Care programs.
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Degree requirement
No Education Requirement
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