Managing global technical support for Qualitrol’s electrical asset monitoring and protection products. Leading escalations, systems, governance, and cross - functional improvement across international sites.
LP
Customer Service Representative
Posted via LinkedIn Recruiter (not a company profile)
Posted 2 months ago
About the role
- Kelly Services seeks a Digital Customer Services Rep for a temp-to-perm role in Oakville, ON, to manage digital inquiries and ensure quality adherence.
Responsibilities
- Managing and improving digital inquiries through Estore and Re-order tool, fulfilling daily incoming requests via SFDC to ensure adherence to KPIs, ensuring proper phone handling for positive customer experience, investigating escalations from internal and external customers, participating in Digital Team meetings, revising working procedures and workflows, building relationships with local site leadership, serving as subject matter expert and trainer, providing digital inputs for improvement ideas, and meeting responsiveness expectations.
Requirements
- 2+ years of customer service/fulfillment/procurement experience or equivalent subject matter expertise; motivated self-starter with strong problem-solving skills; energetic with strong interpersonal, organizational, and communication skills; extremely detail-oriented; digital mindset comfortable with various software platforms; ability to work cross-functionally; excellent time management; thrives in fast-paced environment; ability to influence employees at other locations; understanding of business objectives; ability to stand-in for leadership; leverages connections to build team morale; looking to grow into leadership role; hybrid position requiring minimum 3 days in office; ability to work 3 statutory holidays per year; ability to work Monday-Friday 8-hour shift within 8:00AM-6:30PM.
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