Senior Support Engineer supporting municipal software used by 1,300+ local governments. Diagnosing issues, improving documentation and AI support, and building trusted clerk relationships.
LP
FX Front Office Support
Posted via LinkedIn Recruiter (not a company profile)
Posted 2 months ago
About the role
- Hiring FX Front Office Support in Toronto, ON. Must have Unix/Linux, SQL, and FX trading application support experience.
Responsibilities
- Provide L2/L3 production support for FX Front Office trading applications. Support FX products including Spot, Forward, Swap, and Options. Troubleshoot production issues related to trade capture, pricing, market data, and order execution. Perform SQL-based data analysis and Unix/Linux troubleshooting. Monitor production systems, support EOD/SOD activities, and perform release validations. Work with development, infrastructure, and business teams to resolve production issues. Follow ITIL incident, problem, and change management processes. Prepare RCA documents and maintain operational documentation.
Requirements
- Strong experience supporting FX Front Office Trading Applications. Knowledge of FX Products (Spot, Forward, Swap, Options). Understanding of the Trade Lifecycle. Strong SQL and Unix/Linux skills. Shell Scripting. FIX Protocol & Market Data Feeds. ServiceNow, Jira, or Remedy. ITIL Processes. Excellent analytical and communication skills.
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