Lead ServiceNow HAM Pro implementations for hardware asset management. Configure, optimize, and integrate systems while ensuring compliance in financial services.
Responsibilities
This position involves leading the installation, configuration, and ongoing optimization of HAM Pro, ensuring seamless integration with other systems and processes to support enterprise asset lifecycle management. Responsibilities include analyzing HAM Pro impacts on other ServiceNow modules and business systems, streamlining existing processes and workflows, designing and implementing new workflows, developing dashboards and reports, executing hardware reconciliation processes, integrating with discovery, scanning, procurement and finance systems, managing asset classes, documenting processes, providing stakeholder training, and collaborating with cross-functional teams.
Requirements
Proven experience leading enterprise ServiceNow HAM Pro implementations. End-to-end delivery of at least one HAM Pro project (design, build, test, deploy, hypercare). Deep understanding of HAM Pro tables, data models, workflows, and reporting features. Knowledge of ServiceNow HAM Pro impacts on ITSM modules. Proficiency with discovery and scanning tools such as ServiceNow Discovery, SCCM, Intune, Qualys. Experience integrating with procurement or finance systems like Coupa. Strong background managing hardware asset classes and lifecycle processes. Familiarity with hardware reconciliations and asset lifecycle documentation. Excellent stakeholder management and training capabilities. Analytical mindset with KPI-driven approach. Experience in regulated industries preferred. Bachelor's degree in Information Systems, Computer Science, or related field.
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