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TSYS Technical Consultant – Consumer & Commercial Cards
LinkedIn Recruiter Post
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Salesforce Architect – Service Cloud Voice / IVR
Posted via LinkedIn Recruiter (not a company profile)
Posted last month
About the role
- Hiring Salesforce Architect for Service Cloud Voice/IVR contract role in Toronto. Hybrid onsite 2-3 days. Must have IVR/CTI, Omni-Channel, Apex, and Agentforce experience.
Responsibilities
- We are looking for an experienced Salesforce Architect with strong expertise in Service Cloud Voice, IVR, Contact Center solutions, and CTI integrations. Responsibilities include designing and implementing Service Cloud Voice solutions, integrating with internal/external systems, translating business requirements into scalable contact center architectures, and leading deployment efforts.
Requirements
- Must Have: Strong experience designing and implementing Salesforce Service Cloud Voice solutions; Hands-on experience with IVR/CTI, preferably Amazon Connect; Expertise in Omni-Channel Routing for Voice & Digital Channels; Experience with Salesforce Agentforce; Strong knowledge of Apex, Flows & Process Builder; Experience integrating Salesforce with internal/external systems; Understanding of IVR flows, queues, routing profiles & Contact Lens; Experience translating business requirements into scalable contact center architectures; Strong team leadership and deployment experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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