Applications Engineer assisting clients with SOLIDWORKS solutions in a hybrid role at GoEngineer. Collaborating, mentoring, and delivering technical support and content creation.
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SharePoint Application Specialist
Posted via LinkedIn Recruiter (not a company profile)
Posted 4 weeks ago
About the role
- Support M365/SharePoint rollout and operations. Provide application support, incident triage, user issue resolution, and SharePoint administration in a hybrid Toronto setting.
Responsibilities
- The Application Support Specialist will support the rollout and ongoing operation of the M365/SharePoint Document Management Solution across the organization. The role will be focused on application support, including triaging incidents, resolving user issues, and managing ServiceNow support tickets to ensure timely and effective service delivery. The Specialist will provide day-to-day administration support for SharePoint sites, offer guidance on site usage and best practices, and work closely with users and technical teams to ensure a stable, well-supported environment. A strong focus on client satisfaction, clear communication, and continuous service improvement is essential.
Requirements
- Must Haves: University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience. A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment. Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution. Hands‑on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets. Strong working knowledge of SharePoint site administration, including Permissions and access management (users, groups, inheritance), Site configuration, document libraries, and content structures, and Support of collaboration and document management features. Experience supporting SharePoint migrations, deployments, or organization-wide implementations, including post-deployment stabilization and issue remediation. Proven experience performing incident triage, analysis, and resolution in a production environment. Proven experience performing incident triage, analysis, and resolution in a production environment. Hands-on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets. Ability to perform root cause analysis and coordinate issue escalation with technical teams. Strong experience providing frontline user support and working directly with business clients. Ability to clearly communicate technical issues and resolutions to nontechnical users. Demonstrated focus on client satisfaction, service quality, and continuous improvement. Experience developing and maintaining support documentation, procedures, and knowledge base articles. Excellent written and verbal communication skills. Strong organizational skills with the ability to manage multiple priorities in a fast paced support environment. Ability to work independently as well as collaboratively within a cross functional team Strong working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance) Site configuration, document libraries, and content structures Support of collaboration and document management features Ability to perform root‑cause analysis and coordinate issue escalation with technical teams.
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