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Sr. Technology Problem Management Specialist
Posted via LinkedIn Recruiter (not a company profile)
Posted 2 months ago
About the role
- Sr. Technology Problem Management Specialist for TOP5 Bank. 12+ years IT experience with ITIL certification required. Permanent role with hybrid Toronto work.
Responsibilities
- Sr. Technology Problem Management Specialist (Root Cause Analysis – RCA) responsible for leading root cause analysis and problem resolution for complex, high-impact incidents in a global IT landscape at a TOP5 Bank in Canada.
Requirements
- – 12+ years of experience in IT Service Management, with at least 5 years of direct experience in Problem Management. – Demonstrated success in leading root cause analysis and problem resolution for complex, high-impact incidents in a global IT landscape. – ITIL v4 Foundation certification (Intermediate or Expert preferred). – Additional certifications such as COBIT and Lean Six Sigma are advantageous. – Strong analytical and data interpretation skills to identify patterns and trends. – Strategic mindset with the ability to balance technical detail and business impact. – Strong leadership, facilitation, and influencing skills at both executive and technical levels. – Excellent written and verbal communication skills, with the ability to prepare clear, concise, and professional reports and presentations.
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Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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