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Sr. Technology Problem Management Specialist
Posted via LinkedIn Recruiter (not a company profile)
Posted 4 months ago
About the role
- Sr. Technology Problem Management Specialist for TOP5 Bank. 12+ years IT experience with ITIL certification required. Permanent role with hybrid Toronto work.
Responsibilities
- Sr. Technology Problem Management Specialist (Root Cause Analysis – RCA) responsible for leading root cause analysis and problem resolution for complex, high-impact incidents in a global IT landscape at a TOP5 Bank in Canada.
Requirements
- – 12+ years of experience in IT Service Management, with at least 5 years of direct experience in Problem Management. – Demonstrated success in leading root cause analysis and problem resolution for complex, high-impact incidents in a global IT landscape. – ITIL v4 Foundation certification (Intermediate or Expert preferred). – Additional certifications such as COBIT and Lean Six Sigma are advantageous. – Strong analytical and data interpretation skills to identify patterns and trends. – Strategic mindset with the ability to balance technical detail and business impact. – Strong leadership, facilitation, and influencing skills at both executive and technical levels. – Excellent written and verbal communication skills, with the ability to prepare clear, concise, and professional reports and presentations.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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