About the role

Senior Technical Account Manager guiding 1Password customers through SaaS security implementation, adoption, expansion, and renewal. Advising on identity, access management, device trust, and integrations.

Responsibilities

Guide customers through the technical side of their post-sale journey from implementation and integration through adoption, expansion, and renewal
Serve as a trusted advisor on identity, access management, device trust, and SaaS security
Help customers achieve measurable value from their 1Password investment
Own technical customer relationships throughout onboarding, adoption, expansion, and renewal
Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews
Translate complex technical concepts into practical business outcomes
Partner with Customer Success Managers to identify risks, support customer health planning, and maximize long-term value
Share customer insights and feedback with Product, Marketing, Support, and other cross-functional teams
Create scalable resources such as playbooks and knowledge-base content
Mentor peers, contribute to enablement, and improve customer lifecycle processes
Collaborate with Customer Success Managers, Implementation and Onboarding, Product, Support, and Enablement teams
Report to the Senior Director of Implementation

At least four years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Implementation Consultant, within a SaaS or security-focused B2B environment
Experience leading technical onboarding and implementation conversations with technical and business stakeholders
Strong communication, storytelling, and demonstration skills
Ability to explain complex technical concepts clearly
Experience using proactive technical engagement to support customer adoption, expansion, or renewal
Working knowledge of modern security frameworks and identity protocols, including SSO, SCIM, SAML, and OAuth
Knowledge of compliance standards including SOC 2, ISO 27001, and GDPR
Ability to work independently in a remote-first environment and collaborate effectively across teams
Experience troubleshooting technical issues, managing dependencies, and maintaining customer confidence
Familiarity with AI technologies preferred
Experience with 1Password or other password managers, SaaS lifecycle management, MDM, device posture tools, APIs, webhooks, integrations, or public cloud platforms preferred
Experience mentoring peers, improving enablement, or scaling customer lifecycle processes preferred
Must already be legally authorized to work in the United States or Canada; 1Password will not provide work authorization, relocation assistance, or visa sponsorship/transferring
Successful applicants must complete a background check

Health benefits
Dental benefits
401k (USA) or RRSP (Canada)
Generous paid time off (PTO)
Equity grant
Incentive programs, where applicable
Maternity and parental leave top-up programs
RSU program for most employees
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
Occasional travel for team onboarding, customer meetings, industry events, department gatherings, offsites, quarterly department meetings, and customer events