Technical Sales Representative expanding Davis Controls’ Canadian automation and process markets. Developing industrial customer relationships, technical solutions, and revenue across Quebec sales territories.
About the role
- Senior Technical Account Manager guiding 1Password customers through SaaS security implementation, adoption, expansion, and renewal. Advising on identity, access management, device trust, and integrations.
Responsibilities
- Guide customers through the technical side of their post-sale journey from implementation and integration through adoption, expansion, and renewal
- Serve as a trusted advisor on identity, access management, device trust, and SaaS security
- Help customers achieve measurable value from their 1Password investment
- Own technical customer relationships throughout onboarding, adoption, expansion, and renewal
- Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews
- Translate complex technical concepts into practical business outcomes
- Partner with Customer Success Managers to identify risks, support customer health planning, and maximize long-term value
- Share customer insights and feedback with Product, Marketing, Support, and other cross-functional teams
- Create scalable resources such as playbooks and knowledge-base content
- Mentor peers, contribute to enablement, and improve customer lifecycle processes
- Collaborate with Customer Success Managers, Implementation and Onboarding, Product, Support, and Enablement teams
- Report to the Senior Director of Implementation
Requirements
- At least four years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Implementation Consultant, within a SaaS or security-focused B2B environment
- Experience leading technical onboarding and implementation conversations with technical and business stakeholders
- Strong communication, storytelling, and demonstration skills
- Ability to explain complex technical concepts clearly
- Experience using proactive technical engagement to support customer adoption, expansion, or renewal
- Working knowledge of modern security frameworks and identity protocols, including SSO, SCIM, SAML, and OAuth
- Knowledge of compliance standards including SOC 2, ISO 27001, and GDPR
- Ability to work independently in a remote-first environment and collaborate effectively across teams
- Experience troubleshooting technical issues, managing dependencies, and maintaining customer confidence
- Familiarity with AI technologies preferred
- Experience with 1Password or other password managers, SaaS lifecycle management, MDM, device posture tools, APIs, webhooks, integrations, or public cloud platforms preferred
- Experience mentoring peers, improving enablement, or scaling customer lifecycle processes preferred
- Must already be legally authorized to work in the United States or Canada; 1Password will not provide work authorization, relocation assistance, or visa sponsorship/transferring
- Successful applicants must complete a background check
Benefits
- Health benefits
- Dental benefits
- 401k (USA) or RRSP (Canada)
- Generous paid time off (PTO)
- Equity grant
- Incentive programs, where applicable
- Maternity and parental leave top-up programs
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
- Occasional travel for team onboarding, customer meetings, industry events, department gatherings, offsites, quarterly department meetings, and customer events
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