Telephony Engineer managing Five9 Contact Center solutions. Designing and optimizing telephony infrastructure for healthcare organizations with a focus on exceptional customer experience.
About the role
- Software Engineer II focused on building scalable detection systems using AI tools at Abnormal AI. Collaborating with teams to enhance model serving infrastructure for data processing.
Responsibilities
- Leverage the industry standard AI tools to architect, design, build, deploy and maintain Model Serving infrastructure that supports a world-class Detection Engine
- Own projects that scale our model serving and data processing services to handle 10x the traffic we serve today
- Own real-time, near real-time streaming pipelines, and online feature serving services
- Collaborate closely with MLE and Data Science teams by distilling feedback, correlating it to strategy, and executing
Requirements
- 4+ years of experience as a Software Engineer or in a similar role, with hands-on experience in building data-focused solutions.
- Proficiency leveraging AI tools to accelerate engineering outcomes, through the discovery, design, implementation and rollout of software systems
- Experience with maintaining large scale distributed systems on cloud platforms such as AWS, GCP, or Azure, including a strong grasp of best practices in cloud-based engineering.
- Familiarity with maintaining real-time and near real-time data pipelines or streaming services
- Experience working with distributed teams, proficient in asynchronous and written communication
- Excellent problem-solving skills and the ability to work independently in a fast-paced environment. You’re capable of breaking down complex challenges into manageable steps and iterating on solutions, balancing immediate needs with long-term scalability.
- You’re growth driven & looking to increase impact & responsibility over time
- Strong fundamentals in computer science, data structures, and performance optimization.
- BS degree in Computer Science, Applied Sciences, Information Systems or other related engineering field
Benefits
- Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
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