Senior Manager shaping Arc’teryx’s global outdoor brand programs and storytelling. Leading strategic marketing frameworks, content distribution, sustainability initiatives, and a high - performing team.
About the role
- Senior Technical Enablement Manager scaling technical training for Achievers’ employee recognition and rewards platform. Building playbooks, certifications, onboarding, and AI-powered learning for customer-facing teams.
Responsibilities
- Design and scale enablement programs for solutions consultants, sales, and post-sales teams
- Develop role-specific training tracks, hands-on labs, and competency assessments
- Measure ramp velocity and time-to-productivity
- Develop and maintain technical playbooks, solution architecture guides, and certifications
- Translate feature launches, competitive moves, and go-to-market themes into field-ready content and training
- Own technical kickoffs, solution summits, QBRs, and ad-hoc field sessions
- Align demo environments, solution libraries, video content, and AI-powered resources with field needs and curricula
- Track usage and impact metrics
- Prepare technical field teams for releases, new capabilities, and strategic initiatives
- Drive beta programs and feedback loops
- Create peer-learning and mentorship programs
- Explore and implement AI-powered enablement solutions
Requirements
- 5+ years of experience in technical enablement, Solutions Engineering, technical account management, or equivalent customer-facing technical roles
- Demonstrated ability to design and launch training programs, certifications, or onboarding curricula at scale
- Experience working directly with technical field teams and understanding their day-to-day challenges and skill gaps
- Strong program management and project execution skills with proven ability to own outcomes independently
- Excellent cross-functional collaboration skills; comfortable influencing peers and leadership across Product, Engineering, GTM, and Sales
- Clear communication and ability to translate complex technical concepts into accessible, role-appropriate learning experiences
- Comfort with data and metrics; ability to measure program effectiveness and iterate based on feedback
- Bachelor's degree required
Benefits
- Rewards for your impact through our Recognition and Rewards program
- Health Benefits and Life Insurance Coverage beginning on your first day
- Parental Leave Top-up
- Employer matched RRSP contributions
- Flexible Vacation
- Employee and Family Assistance Program offering mental health, legal, and financial counselling
- Supported professional development and career growth (LinkedIn Learning, mentorship)
- Employee-Led Employee Resource Groups
- Regular events designed to build connection, belonging, and well-being
- Hybrid flexibility, with time in our Liberty Village, Toronto office
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