Desjardins member - experience advisor supporting banking transactions and digital tools. Promoting cooperative financial products while identifying client needs and referral opportunities.
About the role
- Addictions counsellor providing counselling, crisis intervention, and client navigation for ADAPT, an Ontario addiction and mental health agency. Coordinating warm transfers and wellness plans across Halton Region.
Responsibilities
- Provide group and individual counselling
- Facilitate active transfer and navigation of clients to subsequent needed services across the region
- Conduct addictions and mental health assessments
- Deliver acute stabilizing interventions
- Evaluate interventions and treatment
- Facilitate development and implementation of clients’ personalized wellness plans
- Provide one-to-one instrumental support based on client needs
- Develop, deliver, and evaluate group counselling
- Provide crisis support
- Engage, support, and educate families
- Maintain health records to a high standard of quality
- Conduct community engagement
- Engage interprofessionally and inter-agency; build relationships and collaborate
- Identify next-stage services and facilitate navigation and warm transfers
- Complete statistical information according to Ministry and Program requirements
- Participate in continuous quality improvement cycles
Requirements
- University degree/diploma in Social Work, Social Service, and/or a health-related field plus Addiction Studies certification
- Current CPR and First Aid certification required
- ASIST training or equivalent required
- CPI training or equivalent required
- At least 5 years of relevant experience
- Experience with individual, family, and group counselling
- Experience in community development and networking
- Experience in record keeping and file management
- Advanced life skills counselling, supportive counselling, crisis intervention, advocacy, and group work
- Ability to manage clients with complex needs in varying stages of change
- Strong communication and active listening
- Ability to present complex clinical information in writing and verbally
- Ability to read and understand operating instructions, procedure manuals, and complex clinical reports
- Broad knowledge of addiction treatments and explanatory theories, mental illness, and community resources
- Ability to function independently, maintain effective working relationships, work under pressure or deadlines, work outside regular office hours as required, and use sound judgment
- Attention to detail and rapport-building interpersonal skills
- Awareness of ethical boundaries and clinical reporting obligations
- Ability to deliver culturally responsive services
- Cultural knowledge of key populations in Halton Region
- Ability to communicate and interact effectively across cultures, abilities, genders, ethnicities, and races
- Knowledge of the history of discrimination in America, particularly race and racism, and resulting disparities affecting marginalized communities
- Active time management and scheduling
- Proficiency with computer programs and electronic databases
- Ability to fulfill duties and work hours from a remote/home location when required
- Professional registration with the Ontario College of Social Workers and Social Service Workers is an asset
- Knowledge of French is an asset
Benefits
- Career development and growth opportunities
- Positive, supportive, diverse, and inclusive team environment
- Work–life balance
- Top-of-the-line benefits
- Competitive salaries with clear progression path
- Cross-professional collaboration
- Ongoing training and career development
- Competitive compensation
- Generous paid time off
- Flexible hybrid work environment
- Comprehensive tools to support professional growth
- Accommodations throughout the hiring process
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Desjardins banking advisor supporting member transactions, financial products, digital tools, and personalized solutions. Promoting cooperative financial services while identifying opportunities and resolving transaction issues.
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