Manager, Cybersecurity & IT Risk ensuring audits and risk management practices at CNB. Collaborating with teams to address cybersecurity and IT controls issues effectively.
About the role
- Handling complex security inquiries for Airbnb's community via multiple channels. Engaging with customers and evaluating threats to provide empathetic support while ensuring confidentiality.
Responsibilities
- Gérer des dossiers complexes dans le but de régler les problèmes des clients.
- Interagir avec les clients par plusieurs canaux, dont le clavardage, les réseaux sociaux, et le téléphone.
- Prendre des décisions rapidement pour fournir le meilleur soutien possible à la communauté.
Requirements
- Plus de trois ans d'expérience pertinente dans le service à la clientèle, la médiation, les services d'urgence, ou des fonctions similaires dans un centre d'appels.
- Expérience dans le domaine de l'hospitalité est un atout.
- Savoir travailler sous haute pression avec du contenu sensible.
- Maîtrise de l'anglais. Connaissance d'autres langues est un atout.
Benefits
- Flexible work arrangements
- Professional development
- Employee Travel Credits
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Degree requirement
No Education Requirement
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