Handling complex security inquiries for Airbnb's community via multiple channels. Engaging with customers and evaluating threats to provide empathetic support while ensuring confidentiality.
Responsibilities
Gérer des dossiers complexes dans le but de régler les problèmes des clients.
Interagir avec les clients par plusieurs canaux, dont le clavardage, les réseaux sociaux, et le téléphone.
Prendre des décisions rapidement pour fournir le meilleur soutien possible à la communauté.
Requirements
Plus de trois ans d'expérience pertinente dans le service à la clientèle, la médiation, les services d'urgence, ou des fonctions similaires dans un centre d'appels.
Expérience dans le domaine de l'hospitalité est un atout.
Savoir travailler sous haute pression avec du contenu sensible.
Maîtrise de l'anglais. Connaissance d'autres langues est un atout.
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