Start - Up Manager overseeing multi - country clinical trial site activation for Indero, a global dermatology and rheumatology CRO. Managing regulatory submissions, contracting, timelines, and cross - functional delivery.
About the role
- Allstate Canada claims manager leading FNOL and customer service teams. Overseeing Auto and Property claims operations, coaching representatives, and improving customer experience.
Responsibilities
- Lead a team of Claim Service Representatives handling First Notice of Loss (FNOL) and customer inquiry calls
- Maximize results and deliver on the customer experience
- Oversee day-to-day operations for Auto and Property customers
- Collaborate strategically with Director and Senior Manager levels
- Provide, maintain, and monitor user service levels
- Ensure workload is evenly distributed among the team
- Lead team huddles
- Conduct coaching, sit-alongs, and oversight on call/file quality
- Manage Performance Development Plans and Performance Management
- Plan salaries for direct reports
- Manage and resolve escalated customer communications, concerns, and conflicts
- Review key metrics, operational reports, telephony metrics, and Quality Assurance results
- Initiate plans to improve claims processes and the customer experience
- Lead change management discussions and ensure consistency in messaging
- Participate in industry committees
- Identify areas of improvement and provide solutions
Requirements
- 5 or more years of related experience
- Knowledge of insurance policy, coverage, and regulation
- Knowledge of claim processes, policies, procedures, claim systems, liability, and applicable legal compliance standards
- Analytical procedures to reconcile, manipulate, and recognize patterns of data
- Problem-solving and preparation of complex reports for analysis
- Knowledge of Auto and Property Insurance
- Advanced conflict management and problem resolution skills in managing internal and external customer relationships
- Change Management experience in driving results
- CIP or working towards CIP designation
Benefits
- Opportunity to develop skills and advance to the next level
- Opportunity to challenge the status quo and shape the future of protection
- Opportunity to support causes that matter to employees
- AI-assisted recruitment process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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