About the role

Manager of Software Engineering leading a team to enhance Guest Services at Arc’teryx. Focus on Salesforce applications and After-Sales Support operations.

Responsibilities

Lead a high-performing team focused on enhancing Guest Services experience
Drive strategic outcomes for After-Sales Support operations
Provide technical and strategic direction for development of key features within Salesforce suite
Mentor engineers and foster a culture of quality and accountability
Oversee issue resolution and maintain high standards for unit test coverage
Collaborate closely with product managers for progress and roadmap planning

8+ years of experience developing solutions on Salesforce Service/Sales Cloud within Agile environments
Proven track record in guiding teams to successfully deliver high-quality solutions
Proven expertise from architecting and delivering 5+ medium to large-scale Salesforce implementations
Strong knowledge of integration patterns across API’s (REST, SOAP, GraphQL)
Hands-on Salesforce engineering knowledge across Apex, LWC, Flows and platform automation
Experience working with Data Cloud, including customer profile unification, identity resolution, segmentation, activation, and integration across Salesforce clouds
Familiarity with Agentforce, including AI-assisted service experiences, agent actions, grounding, prompt design, data access and governance considerations
Ability to partner with Enterprise Architecture and translate higher-level solution direction into practical, executable engineering designs
Great communication, problem solving, and documentation skills
Thrive in guiding the team through ambiguity and change