Senior Engineering Manager leading OLO’s guest ordering, experimentation, and menu - quality systems. Owner’s AI platform helps local restaurants grow revenue and operate digitally.
About the role
- Manager of Software Engineering leading a team to enhance Guest Services at Arc’teryx. Focus on Salesforce applications and After-Sales Support operations.
Responsibilities
- Lead a high-performing team focused on enhancing Guest Services experience
- Drive strategic outcomes for After-Sales Support operations
- Provide technical and strategic direction for development of key features within Salesforce suite
- Mentor engineers and foster a culture of quality and accountability
- Oversee issue resolution and maintain high standards for unit test coverage
- Collaborate closely with product managers for progress and roadmap planning
Requirements
- 8+ years of experience developing solutions on Salesforce Service/Sales Cloud within Agile environments
- Proven track record in guiding teams to successfully deliver high-quality solutions
- Proven expertise from architecting and delivering 5+ medium to large-scale Salesforce implementations
- Strong knowledge of integration patterns across API’s (REST, SOAP, GraphQL)
- Hands-on Salesforce engineering knowledge across Apex, LWC, Flows and platform automation
- Experience working with Data Cloud, including customer profile unification, identity resolution, segmentation, activation, and integration across Salesforce clouds
- Familiarity with Agentforce, including AI-assisted service experiences, agent actions, grounding, prompt design, data access and governance considerations
- Ability to partner with Enterprise Architecture and translate higher-level solution direction into practical, executable engineering designs
- Great communication, problem solving, and documentation skills
- Thrive in guiding the team through ambiguity and change
Benefits
- Extended health, dental, and vision coverage
- Mental health support
- Fertility benefits
- Gender-affirming care
- 24/7 Employee Assistance Program (EAP)
- RRSP matching
- Eligibility for Arc'teryx Annual Incentive Plan
- Access to Employee Stock Purchase program (ESPP)
- Paid time off
- Wellness time
- No Wasted Day program (dedicated paid days to get outside & explore)
- Parental leave top-up
- Nesting period for new parents
- Professional development opportunities
- Access to employee discounts and Pro Deals
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