Senior Engineering Manager leading OLO’s guest ordering, experimentation, and menu - quality systems. Owner’s AI platform helps local restaurants grow revenue and operate digitally.
About the role
- Engineering Manager leading global engineering teams focusing on UCaaS platform development and innovation at Sangoma, a leader in business communications.
Responsibilities
- Lead, mentor, and develop a globally distributed team of software engineers.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Partner with Product Management to prioritize, plan, and deliver strategic product initiatives.
- Drive the development, scalability, reliability, and performance of Sangoma's UCaaS platform.
- Lead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications services.
- Participate in architecture reviews, technical design discussions, and engineering planning.
- Guide engineering teams through technical decisions, code reviews, and software development best practices.
- Champion Agile development, CI/CD, automation, testing, observability, and operational excellence.
- Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiatives.
- Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction.
- Recruit, retain, and develop top engineering talent.
Requirements
- 8+ years of software engineering, platform engineering, or related technical experience.
- 3+ years of engineering management experience leading software engineering teams.
- Experience managing remote and globally distributed engineering teams.
- Experience working within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or customer-facing SaaS environments.
- Strong software engineering background with experience in modern application development and distributed systems.
- Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
- Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
- Experience with Linux/Unix environments.
- Experience with PostgreSQL, MySQL, or similar relational databases.
- Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
- Strong communication, leadership, coaching, and stakeholder management skills.
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Work From Home - Flexible hours
- Entrepreneurial work environment partnered with high growth career opportunities.
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