Program Manager leading design and implementation of internal communications for North American Retail stores at ARC’TERYX. Engaging teams and fostering connectivity through compelling storytelling and clear content.
Responsibilities
Lead the design and implementation of clear, engaging internal communications across North American Retail stores
Act as a central point of contact for cross-functional partners
Thrive in a fast-paced and dynamic environment, meeting time-sensitive deadlines
Continuously seek innovative solutions to enhance employee engagement
Empower teams and deliver digestible, clear content
Engage stores through compelling storytelling and strong visuals
Measure and report on the effectiveness of communication strategies
Facilitate cross-functional collaboration to ensure alignment with business functions and initiatives
Requirements
You have a bachelor’s degree in a related field
You have 5+ years’ experience in a communication related role
You are proficient with Microsoft Office, Adobe Creative Cloud, and illustrator (other tools may be an asset)
You have experience in developing, creating, reviewing and releasing communications to large, varying audiences
You have experience working with translation services, contractors or copywriters
You have experience working in a vertical retail business model
You have experience with intranet solutions and employee engagement tools
You have a background in design, photography, and creative graphic solutions
You have experience working with Smartsheet and/or other project management tools
You are proactive in identifying the root cause of issues and developing solutions
You demonstrate the ability to multi-task and work under pressure, operating under tight time constraints with a strong sense of urgency
You have excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and cross functional relationship management
You communicate with honesty and kindness, and you create space for others to do the same
You embrace feedback and direction from your peers, managers and leaders
You foster connection by putting people first and building trusting relationships
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it
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