Staff Program Manager at Mozilla managing Trust & Safety programs. Collaborating with cross - functional teams to design and implement safety and compliance initiatives.
About the role
- Program Manager leading interconnected projects across Customer Experience, Digital Marketing, and Development at Northern. Ensuring alignment with client goals and operational priorities in a hybrid work environment.
Responsibilities
- Lead the end-to-end delivery of multiple interconnected projects , ensuring alignment with client goals and organizational priorities.
- Serve as a trusted expert on the client’s business, industry trends , and Northern’s marketing and technology best practices.
- Act as the primary client contact, providing high-value solutions and strategic guidance.
- Consult with and influence clients on project prioritization , ongoing maintenance , and decision-making.
- Manage project teams, agency resources , and workflows to ensure quality and timely delivery.
- Develop and maintain program roadmaps, timelines, success metrics, and comprehensive documentation.
- Identify dependencies, risks, opportunities, and out-of-scope items across multiple workstreams.
- Facilitate clear communication between clients and delivery teams, offering alternative solutions when needed.
- Support account management by providing strategic insights , preparing proposals , and contributing to program profitability.
- Mentor and guide PMO team members and collaborate with Revenue teams to uphold quality standards and priorities.
- Present program status, risks, and recommendations to leadership and steering committees.
- Represent Northern at networking events and build strong, long-term client relationships.
Requirements
- 4-year Bachelor’s in Communications, Marketing, Technology , or related field
- PgMP or PMP certification required; additional ecommerce, marketing, or project management certifications are a plus
- 7+ years leading large, complex programs in agency, web, or technology environments , including 5+ years with enterprise-scale, client-facing programs
- Ability to anticipate trends , plan for the future, analyze complex problems , and deliver actionable solutions
- Strong focus on outcomes , driving client success and operational efficiency across programs.
- Proven ability to lead internal teams , guide stakeholders, and influence decision-making with confidence.
- Skilled at building relationships , consulting with clients, and presenting strategic insights in compelling ways.
- Proactive in identifying challenges, designing innovative solutions , and implementing them efficiently.
- Exceptional written and verbal communication , including public speaking, and the ability to align cross-functional teams to deliver high-quality results.
Benefits
- Health, Dental, Vision, LTD - Benefits Plans
- HSA
- Employee Wellness & EAPs
- Fitness Reimbursement and Vet Care Programs
- RRSP Matching
- Profit Sharing
- Flexible work to promote work-life integration
- Home office allowance
- Referral bonus program
- Company social events
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