About the role

Program Manager leading interconnected projects across Customer Experience, Digital Marketing, and Development at Northern. Ensuring alignment with client goals and operational priorities in a hybrid work environment.

Responsibilities

Lead the end-to-end delivery of multiple interconnected projects , ensuring alignment with client goals and organizational priorities.
Serve as a trusted expert on the client’s business, industry trends , and Northern’s marketing and technology best practices.
Act as the primary client contact, providing high-value solutions and strategic guidance.
Consult with and influence clients on project prioritization , ongoing maintenance , and decision-making.
Manage project teams, agency resources , and workflows to ensure quality and timely delivery.
Develop and maintain program roadmaps, timelines, success metrics, and comprehensive documentation.
Identify dependencies, risks, opportunities, and out-of-scope items across multiple workstreams.
Facilitate clear communication between clients and delivery teams, offering alternative solutions when needed.
Support account management by providing strategic insights , preparing proposals , and contributing to program profitability.
Mentor and guide PMO team members and collaborate with Revenue teams to uphold quality standards and priorities.
Present program status, risks, and recommendations to leadership and steering committees.
Represent Northern at networking events and build strong, long-term client relationships.

4-year Bachelor’s in Communications, Marketing, Technology , or related field
PgMP or PMP certification required; additional ecommerce, marketing, or project management certifications are a plus
7+ years leading large, complex programs in agency, web, or technology environments , including 5+ years with enterprise-scale, client-facing programs
Ability to anticipate trends , plan for the future, analyze complex problems , and deliver actionable solutions
Strong focus on outcomes , driving client success and operational efficiency across programs.
Proven ability to lead internal teams , guide stakeholders, and influence decision-making with confidence.
Skilled at building relationships , consulting with clients, and presenting strategic insights in compelling ways.
Proactive in identifying challenges, designing innovative solutions , and implementing them efficiently.
Exceptional written and verbal communication , including public speaking, and the ability to align cross-functional teams to deliver high-quality results.