About the role

Research Operations Program Manager facilitating technology deployment and user support at IDC. Collaborating with teams to gather requirements, provide training, and manage project timelines.

Responsibilities

Requirement Gathering & Analysis: Collaborate with stakeholders to identify internal user needs and functional requirements.
Document and prioritize feedback to inform technology configuration, customization, and deployment.
Assist with planning, coordination, and tracking of pilot programs.
Develop prototype environments to support proof of concept using tools available within the Process & Support Organization.
Monitor progress, gather feedback, and contribute to refining deployment strategies.
Support the successful rollout of tools across departments by engaging in configuration, testing, and deployment processes.
Serve as a key point of contact for internal users with questions about the execution of the market intelligence production process.
Collaborate with the training and enablement group to develop and maintain user guides, FAQs, and training materials.
Provide 'how-to' support and conduct small-group or 1:1 training sessions.
Help execute change management plans to drive adoption. Champion ongoing usage and best practices across teams.
Track project tasks, timelines, and risks. Facilitate knowledge sharing and learning through workshops, office hours, and internal documentation.
Ensure stakeholders are regularly informed of progress and next steps.

Bachelor’s degree required; Master’s degree preferred in Business, Communications, Information Systems, or a related field
5+ years of relevant experience in project coordination or program management
Proficiency with project management tools
Strong communication skills—written, oral, and presentation – and interpersonal skills to thrive in a highly collaborative environment spanning teams globally
Ability to distill technical content into clear, user-friendly guidance
Detail-oriented and highly organized with proven ability to manage multiple assignments and meet tight deadlines
Experience supporting change management and training initiatives is a plus
Familiarity with software configuration, deployment, and support preferred
Professional fluency in English.