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Program Manager – IT
LinkedIn Recruiter Post
Program Manager - IT needed for Financial Services client to lead API integrations and digital flows. 6 - month contract, 2 - 3 days onsite in Toronto.
About the role
- Research Operations Program Manager facilitating technology deployment and user support at IDC. Collaborating with teams to gather requirements, provide training, and manage project timelines.
Responsibilities
- Requirement Gathering & Analysis: Collaborate with stakeholders to identify internal user needs and functional requirements.
- Document and prioritize feedback to inform technology configuration, customization, and deployment.
- Assist with planning, coordination, and tracking of pilot programs.
- Develop prototype environments to support proof of concept using tools available within the Process & Support Organization.
- Monitor progress, gather feedback, and contribute to refining deployment strategies.
- Support the successful rollout of tools across departments by engaging in configuration, testing, and deployment processes.
- Serve as a key point of contact for internal users with questions about the execution of the market intelligence production process.
- Collaborate with the training and enablement group to develop and maintain user guides, FAQs, and training materials.
- Provide 'how-to' support and conduct small-group or 1:1 training sessions.
- Help execute change management plans to drive adoption. Champion ongoing usage and best practices across teams.
- Track project tasks, timelines, and risks. Facilitate knowledge sharing and learning through workshops, office hours, and internal documentation.
- Ensure stakeholders are regularly informed of progress and next steps.
Requirements
- Bachelor’s degree required; Master’s degree preferred in Business, Communications, Information Systems, or a related field
- 5+ years of relevant experience in project coordination or program management
- Proficiency with project management tools
- Strong communication skills—written, oral, and presentation – and interpersonal skills to thrive in a highly collaborative environment spanning teams globally
- Ability to distill technical content into clear, user-friendly guidance
- Detail-oriented and highly organized with proven ability to manage multiple assignments and meet tight deadlines
- Experience supporting change management and training initiatives is a plus
- Familiarity with software configuration, deployment, and support preferred
- Professional fluency in English.
Benefits
- 15 vacation days per year (increases with tenure; carryover allowed)
- 10 paid sick days per year
- 1 week paid new parenting leave
- Flexible work options (remote, part-time, flexible hours)
- Health, dental, vision, and paramedical coverage for you and your family
- $1,600 annual healthcare spending account
- Employee Assistance Program for counseling and support
- Best Doctors medical second opinions
- Life, AD&D, and long-term disability insurance
- Retirement savings plan with company match (up to 4% of salary)
- $75/month technology allowance for home office or phone expenses
- Company-paid cell phone plan
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