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Application Support Analyst II, Microsoft Dynamics GP (Great Plains)
LinkedIn Recruiter Post
Provide Tier 2/3 support for Microsoft Dynamics GP and financial applications. Troubleshoot issues, support SQL Server, and collaborate with vendors.
About the role
- Senior Application Engineer developing and maintaining features on the Salesforce Core Platform. Collaborating with software engineers to enhance Guest Services experience and drive business outcomes.
Responsibilities
- Instrumental in developing and maintaining features on the Salesforce Core Platform
- Enhance the experience of Guest Services teams and drive business outcomes
- Collaborate with driven software engineers to improve existing systems and ensure operational stability
- Guide team decisions, product capabilities, and software architecture
- Own and lead a medium-sized product domain within the Service Cloud platform
- Debug systems effectively and efficiently
- Participate extensively in code reviews and mentor others
- Contribute to common code bases and define team standards
- Design and own technical solutions for projects of moderate complexity
- Seek evidence to support ideas and suggest areas of future work
- Work effectively with non-tech members to identify problems with requirements
- Align with ARC'TERYX leadership practices and culture
Requirements
- 5+ years of experience in developing solutions on Salesforce Service/Sales Cloud within Agile environments, demonstrating technical leadership and deep platform expertise
- Highly proficient in developing complex, scalable features on the Salesforce platform using Flows, Apex, Lightning Web Components (LWC), JavaScript, and Aura
- Proven expertise in designing and implementing robust integrations between Salesforce applications and external systems using REST and SOAP APIs, with a focus on reliability, performance, and alignment with enterprise architecture standards
- Deep Salesforce domain knowledge, effectively balancing out-of-the-box capabilities and custom development to architect solutions tailored to complex business requirements
- Comprehensive knowledge of Salesforce’s platform evolution - from legacy features like Classic and Workflow Rules to modern capabilities like Agentforce which enable to effectively identify root causes of complex issues stemming from legacy architecture
- Expertise in leveraging Git, GitHub, and SFDX in VS Code to enable efficient version control, collaborative development, and CI/CD best practices in Salesforce environments
- 5+ years of experience in developing solutions on Marketing Cloud within Agile environments, demonstrating technical leadership and deep platform expertise
- Deep understanding of marketing automation technologies and the Marketing Cloud ecosystem including integrations via REST, SOAP APIs, and WSProxy
- Highly proficient in developing complex features using AMPscript, SSJS, SQL, HTML, and CSS, with a strong adherence to coding standards and best practices
- Deep experience in analyzing key campaign performance metrics - including conversion, unsubscribe, and bounce rates - and proactively managing IP reputation and email deliverability to ensure optimal engagement
- Strong command of API integrations and have successfully led the integration of Salesforce Marketing Cloud with external systems and data sources to support scalable, data-driven campaigns
- Expert-level understanding of Salesforce Marketing Cloud and extensive hands-on experience testing and optimizing emails using industry-standard tools such as Litmus and Email on Acid
- Thorough understanding of data privacy regulations and have led the development and implementation of GDPR and CCPA compliance processes within Salesforce Marketing Cloud environments
- Great communication, problem solving, and documentation skills
- Proactive in identifying the root cause of issues and developing solutions
- Remain highly flexible and adaptable when faced with ambiguity
- Passion for work paralleled by passion for getting outside and living it.
Benefits
- Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Parental leave top-up and a nesting period for new parents.
- Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
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