Senior Application Engineer developing and maintaining features on the Salesforce Core Platform. Collaborating with software engineers to enhance Guest Services experience and drive business outcomes.
Responsibilities
Instrumental in developing and maintaining features on the Salesforce Core Platform
Enhance the experience of Guest Services teams and drive business outcomes
Collaborate with driven software engineers to improve existing systems and ensure operational stability
Guide team decisions, product capabilities, and software architecture
Own and lead a medium-sized product domain within the Service Cloud platform
Debug systems effectively and efficiently
Participate extensively in code reviews and mentor others
Contribute to common code bases and define team standards
Design and own technical solutions for projects of moderate complexity
Seek evidence to support ideas and suggest areas of future work
Work effectively with non-tech members to identify problems with requirements
Align with ARC'TERYX leadership practices and culture
Requirements
5+ years of experience in developing solutions on Salesforce Service/Sales Cloud within Agile environments, demonstrating technical leadership and deep platform expertise
Highly proficient in developing complex, scalable features on the Salesforce platform using Flows, Apex, Lightning Web Components (LWC), JavaScript, and Aura
Proven expertise in designing and implementing robust integrations between Salesforce applications and external systems using REST and SOAP APIs, with a focus on reliability, performance, and alignment with enterprise architecture standards
Deep Salesforce domain knowledge, effectively balancing out-of-the-box capabilities and custom development to architect solutions tailored to complex business requirements
Comprehensive knowledge of Salesforce’s platform evolution - from legacy features like Classic and Workflow Rules to modern capabilities like Agentforce which enable to effectively identify root causes of complex issues stemming from legacy architecture
Expertise in leveraging Git, GitHub, and SFDX in VS Code to enable efficient version control, collaborative development, and CI/CD best practices in Salesforce environments
5+ years of experience in developing solutions on Marketing Cloud within Agile environments, demonstrating technical leadership and deep platform expertise
Deep understanding of marketing automation technologies and the Marketing Cloud ecosystem including integrations via REST, SOAP APIs, and WSProxy
Highly proficient in developing complex features using AMPscript, SSJS, SQL, HTML, and CSS, with a strong adherence to coding standards and best practices
Deep experience in analyzing key campaign performance metrics - including conversion, unsubscribe, and bounce rates - and proactively managing IP reputation and email deliverability to ensure optimal engagement
Strong command of API integrations and have successfully led the integration of Salesforce Marketing Cloud with external systems and data sources to support scalable, data-driven campaigns
Expert-level understanding of Salesforce Marketing Cloud and extensive hands-on experience testing and optimizing emails using industry-standard tools such as Litmus and Email on Acid
Thorough understanding of data privacy regulations and have led the development and implementation of GDPR and CCPA compliance processes within Salesforce Marketing Cloud environments
Great communication, problem solving, and documentation skills
Proactive in identifying the root cause of issues and developing solutions
Remain highly flexible and adaptable when faced with ambiguity
Passion for work paralleled by passion for getting outside and living it.
Benefits
Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Parental leave top-up and a nesting period for new parents.
Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
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