Application security leader strengthening Spring Financial’s Canadian fintech platforms. Driving secure development, cloud security, AI security, compliance, and incident response.
About the role
- Senior engineer supporting Honeywell’s industrial automation and blending applications. Resolving customer issues, testing releases, training customers, and mentoring global support teams.
Responsibilities
- Provide product and application support for external customers
- Manage customer problems through excellent communication, responsive follow-up, and advocacy of customer issues within Honeywell
- Collaborate with local and global team members to solve customer problems and exchange knowledge and best practices
- Contribute text- and video-based entries to the online Knowledge Base and monthly customer newsletter
- Participate in review and testing of new releases to ensure customer issues are resolved
- Deliver customer training and provide technical support to the sales organization
- Assist the PBM Team Leader in developing and implementing teamwork processes and standards
- Share knowledge and best practices within the team
- Act as a technical mentor for less experienced team members
Requirements
- Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
- 5 to 7 years relevant experience using Blending Applications tools
- 5 to 7 years customer technical support experience with the designated Advanced Applications
- 5 to 7 years industrial experience
- Knowledge of refinery processes (separation/reactors), process automation, and PID control desirable
- High customer satisfaction levels as measured in the customer satisfaction survey
- Ability to resolve customer issues within an agreed Service Level
- Strong interest in developing a career in the Blending field
- Excellent problem solving and troubleshooting skills and attention to detail
- Excellent verbal and written technical communication and presentation skills
- Customer-focused mentality
- Ability to travel up to 10% within North America
Benefits
- Comprehensive health benefits, including medical, vision, dental, and mental health coverage
- Paid vacation and statutory holidays in accordance with Canadian labor standards
- Retirement plan (based on regional policy)
- Opportunities for career growth within a global organization
- Professional development programs and continuous learning opportunities
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