Director leading Long View’s corporate IT strategy, security, governance, and operations. Aligning technology investments with business goals at Long View’s Calgary - based head office.
About the role
- Senior Director growing strategic client accounts for Argano’s digital consultancy. Driving executive relationships, service delivery, revenue expansion, and long-term client partnerships.
Responsibilities
- Establish and maintain executive-level relationships with key client stakeholders
- Serve as a trusted advisor, providing strategic guidance and innovative solutions that support client business objectives
- Develop and execute account growth strategies to expand existing engagements and identify new revenue opportunities
- Drive client satisfaction, retention, and long-term partnership growth through proactive account management
- Partner with delivery teams to ensure successful execution of projects, programs, and managed services
- Collaborate with sales, consulting, delivery, and recruiting teams to align resources and capabilities with client needs
- Lead executive business reviews and present performance metrics, project status, risks, and strategic recommendations to client leadership
- Manage contract negotiations, renewals, statements of work, and commercial discussions
- Monitor engagement health and proactively identify and mitigate risks impacting client success
- Support proposal development, client presentations, and business development initiatives
- Identify opportunities to expand service offerings and deepen client relationships
- Mentor and develop Client Engagement Managers and other client-facing professionals
- Contribute to organizational planning, forecasting, and strategic growth initiatives
- Maintain awareness of industry trends, emerging technologies, and market developments to better serve clients
Requirements
- Bachelor’s degree in business administration, Management, Information Technology, or a related field
- 12+ years of experience in client engagement, consulting, account management, professional services, or business development
- 7+ years of leadership experience managing strategic client relationships and customer-facing teams
- Demonstrated success managing and growing multimillion-dollar client accounts
- Proven track record of achieving revenue growth, client retention, and profitability objectives
- Strong executive presence with the ability to influence senior leaders and C-level stakeholders
- Excellent communication, presentation, negotiation, and relationship management skills
- Strong financial and operational management experience, including forecasting, budgeting, and revenue planning
- Experience leading complex consulting, transformation, or professional services engagements
- Ability to travel as needed to support client engagements and business development activities
- Experience within consulting, technology services, professional services, or business transformation environments
- Knowledge of enterprise business applications and digital transformation initiatives
- Experience managing enterprise-level strategic accounts
- Proven ability to lead cross-functional teams in a matrixed organization
Benefits
- Equal-opportunity employment
- Ability to travel as needed to support client engagements and business development activities
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