Technical Support Engineer bridging Support and Engineering for Foundant’s nonprofit and philanthropic SaaS products. Investigating complex issues, managing escalations, and driving confirmed fixes.
About the role
- Technical Support Analyst delivering pre and post implementation support in software for HR solutions. Engaging with clients to troubleshoot and resolve technical issues effectively.
Responsibilities
- Provide technical support and assistance pre and post implementation
- Deploy and update client builds as required
- Conduct remote software installations while communicating in English and French if possible
- Evaluate / test ALL software applications
- Ensure that all escalated client concerns are resolved
- Liaise between clients and technical staff to ensure customer satisfaction
Requirements
- At least 2 years of experience providing end user application support
- IT degree or diploma
- SQL knowledge
- Expert in MS Excel
- At least 1-2 years experience with software deployment and updates
Benefits
- Flexible schedule
- Ability to learn something new everyday
- Professional work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Engineer supporting CrashPlan’s cyber - ready data resilience platform. Diagnosing customer issues across operating systems, networks, databases, and deployment environments.
Support Engineer resolving CRM, integration, and data issues for dealer management software. Supporting equipment dealerships through SQL diagnostics, APIs, monitoring, and AI - assisted workflows.
Support Analyst resolving complex application, data, integration, and SQL issues for Cayenta’s utility and government software customers. Using AI - enabled tools, customer support expertise, and root - cause analysis.
Support Analyst troubleshooting Cayenta’s utility enterprise software and CIS issues. Investigating applications, data, integrations, and SQL problems for North American customers.
Support Analyst troubleshooting Cayenta enterprise software, CIS, data, integrations, and SQL issues. Supporting utility and local - government customers through remote investigation and documentation.
Remote contract developer designing and supporting SAP mobile applications. Building MDK solutions integrated with SAP BTP, S/4HANA, and enterprise services.
L3 support engineer resolving complex enterprise networking and AV issues for NETGEAR customers. Escalating incidents, validating fixes, and supporting NETGEAR connectivity products remotely.
Senior Support Engineer supporting municipal software used by 1,300+ local governments. Diagnosing issues, improving documentation and AI support, and building trusted clerk relationships.
Customer Success Associate supporting Wordly’s real - time translation platform through technical support and glossary development. Managing customer materials, ticket triage, validation, and consultative guidance.