Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
About the role
- Technical Support Analyst delivering pre and post implementation support in software for HR solutions. Engaging with clients to troubleshoot and resolve technical issues effectively.
Responsibilities
- Provide technical support and assistance pre and post implementation
- Deploy and update client builds as required
- Conduct remote software installations while communicating in English and French if possible
- Evaluate / test ALL software applications
- Ensure that all escalated client concerns are resolved
- Liaise between clients and technical staff to ensure customer satisfaction
Requirements
- At least 2 years of experience providing end user application support
- IT degree or diploma
- SQL knowledge
- Expert in MS Excel
- At least 1-2 years experience with software deployment and updates
Benefits
- Flexible schedule
- Ability to learn something new everyday
- Professional work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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