Systems Integration Support Technician integrating 1VALET smart - building IoT technology. Supporting security contractors with programming, commissioning, troubleshooting, and client - site deployments.
About the role
- Customer Success Associate supporting Wordly’s real-time translation platform through technical support and glossary development. Managing customer materials, ticket triage, validation, and consultative guidance.
Responsibilities
- Help customers achieve success by supporting front-line processes and turning customer content into customized glossaries
- Manage the ticketing and customer resolution process
- Manage the emergency phone line
- Prepare and process customer materials using Wordly's glossary development tools
- Solicit and receive program materials from customers
- Prepare materials for processing
- Process materials using glossary development tools
- Review and validate processed glossaries through human and machine testing
- Provide technical and consultative customer support
- Guide customers on best practices when using Wordly
- Assist the Customer Success Team with workflows and data for accurate tracking and reporting
- Triage inbound support requests
- Use internal and public-facing knowledge bases to provide timely and accurate answers
- Assist the Sales team with data requests
Requirements
- Recent graduate looking to get started in AI and the tech industry
- Used to working with data from a variety of resources
- Strong understanding of databases and working with large amounts of data
- Expert researcher
- Self-starter with initiative
- Strong attention to detail
- Strong English skills, written and verbal
- Speaking other languages is an asset
- Hours aligned closest to GMT working hours
- High level of enthusiasm, curiosity, commitment, and professionalism
Benefits
- Remote work and a great work-life balance
- Ability to work from anywhere in the US, Canada, or the UK
- Office space in Los Altos, California available for San Francisco Bay Area residents who wish to use it
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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