DevOps Engineer automating AWS/Azure infrastructure, CI/CD, and Kubernetes platforms. Supporting Tecsys’s technology - driven supply - chain solutions for healthcare systems and distributors.
About the role
- Site Reliability Engineer improving AXON Networks’ AI-driven ISP orchestration platform and high-speed router services. Enhancing cloud-to-device reliability, observability, automation and incident response.
Responsibilities
- Improve the availability, performance, scalability and recoverability of AXON Networks cloud solutions
- Combine software engineering with hands-on NOC operations to make the cloud-to-device service path observable, supportable and resilient at fleet scale
- Establish practical SRE capabilities inside the NOC while partnering with Support, Operations, cloud and DevOps Engineering
- Participate in a sustainable on-call rotation and improve diagnosis of customer-impacting issues
- Own reliability outcomes for assigned cloud services
- Improve observability, capacity, resilience and recovery
- Define and operationalize SLIs, SLOs and actionable alerting
- Automate repetitive NOC work and create safe, testable mechanisms for diagnosis, recovery, device operations and routine production changes
- Lead technically during incidents, drive evidence-based learning and complete corrective actions
- Establish reliability baselines, SLIs, SLOs and error budgets for cloud services and device-management workflows
- Trace failures across cloud APIs, microservices, Kubernetes, infrastructure, databases, messaging, networks, device-management protocols and devices
- Identify fleet-wide and customer-specific failure patterns
- Contribute operability requirements and production evidence during design and readiness reviews
- Maintain NOC dashboards for service health, device reachability, provisioning, commands, telemetry, firmware adoption and customer impact
- Participate in NOC production on-call rotation as technical incident lead or senior troubleshooter
- Diagnose complex failures across applications, cloud infrastructure, Kubernetes, APIs, networking, DNS/TLS, databases, messaging, device-management sessions and CPE behavior
- Coordinate evidence gathering and technical escalation with customers, Engineering, firmware, DevOps and vendors
- Lead or contribute to post-incident reviews and convert recurring failures into measurable corrective actions
- Develop production-grade software, scripts and workflows for diagnosis, remediation, deployment safety, fleet analysis, scaling, maintenance and recovery
- Improve CI/CD and GitOps practices, including automated testing, release validation, progressive delivery and rollback readiness
- Manage or contribute to infrastructure as code, configuration as code and reusable self-service patterns
- Measure NOC toil and prioritize durable platform capabilities with Automation & Tools Engineers
- Develop capacity models for service-provider growth, managed-device populations, telemetry, messaging, APIs and rollout events
- Create and maintain runbooks, troubleshooting decision trees, service maps, dependency records, known-error guidance and operational knowledge
- Coach NOC and Support personnel on diagnosis, mitigation, evidence capture and escalation
- Build self-service diagnostic views and tools for determining scope, affected customers, device cohorts, fault domain and next action
- Share reliability insights with Engineering and Product and contribute to reliability and operational-readiness reviews
Requirements
- 5+ years of experience in site reliability engineering, production engineering, DevOps, cloud infrastructure, systems engineering or a closely related role
- Strong software or automation skills in Python, Go, Java, Bash or a comparable language, with experience producing maintainable operational code
- Hands-on experience operating distributed production systems in a public cloud environment and troubleshooting application, infrastructure, network and device-integration layers
- Experience with Google Cloud Platform, Oracle Cloud Infrastructure and production Kubernetes environments
- Experience with Terraform, Helm, Git-based CI/CD and policy-as-code
- Strong Linux, containers and Kubernetes fundamentals, including deployment behavior, resource management, networking and failure diagnosis
- Strong troubleshooting and debugging skills in Kubernetes platforms
- Experience with observability practices and tools across metrics, logs, traces, alerting, dashboards and synthetic monitoring
- Familiarity with Prometheus, Grafana, OpenTelemetry or equivalent observability ecosystems
- Familiarity with Apache Pulsar or similar distributed messaging and streaming platforms handling requests from millions of devices
- Experience participating in an on-call rotation and responding to high-severity, customer-impacting production incidents
- Working knowledge of SLOs, error budgets, capacity planning, resilience engineering, change safety and blameless incident learning
- Strong networking knowledge, including TCP/IP, DNS, DHCP, TLS, routing, NAT, load balancing and packet- or session-level troubleshooting
- Clear communication, disciplined documentation and collaboration across NOC, cloud, DevOps, firmware and service-provider teams
- Bachelor’s degree in computer science, engineering or equivalent practical experience
- Preferred: experience supporting cloud-managed CPEs in a service-provider environment
- Preferred: familiarity with TR-069/CWMP, TR-369/USP, TR-181 data models, ACS or USP controller platforms, device telemetry and remote lifecycle management
- Preferred: experience with Apache Pulsar or Kafka, APIs and highly available databases used in device-management control planes
- Preferred: understanding of GPON/XGS-PON, DOCSIS, Ethernet or fixed wireless access technologies
- Preferred: experience with firmware rollout automation, canary or cohort deployments, fleet health analysis and safe rollback practices
- Preferred: experience building auto-remediation, safe self-service operations or internal reliability platforms
- Preferred: experience supporting multiple service-provider customers in a 24×7 telecommunications, broadband or managed-network environment
Benefits
- Equal opportunity recruitment process
- Inclusive and diverse working environment
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