Customer Success Representative re - engaging and retaining Prophix customers using its financial performance platform. Driving renewals, adoption, and account expansion across a SaaS portfolio.
About the role
- Junior Customer Success Manager helping e-commerce customers onboard, solve issues, and grow. Building trusted relationships while coordinating with product, sales, marketing, and operations teams.
Responsibilities
- Build strong customer relationships and serve as a reliable, responsive point of contact
- Help customers onboard, understand the company's offerings, and achieve their goals
- Follow up proactively, anticipate customer needs, and own the customer experience
- Listen to customer feedback, troubleshoot issues, and coordinate with internal teams to find solutions
- Track customer conversations, follow-ups, and account activity in CRM or other internal tools
- Identify opportunities to improve customer satisfaction, engagement, retention, and growth
- Collaborate with sales, operations, product, marketing, and other departments
- Learn products, processes, and customers while seeking feedback and improvement
- In the first 90 days, learn products, services, customers, and internal processes; build confidence in customer conversations; manage assigned tasks and accounts with increasing independence; deliver timely support; resolve customer needs; and establish trust with customers and teammates
Requirements
- Either 1+ year as a Customer Success Manager at an e-commerce company, or 1+ year owning and operating your own e-commerce business
- Hands-on understanding of how online stores run day to day, such as storefront platforms, order fulfillment, payments, and handling customer issues
- Creative problem solver with a determination to succeed
- Independent and self-motivated, with the judgment to ask for help when needed
- Entrepreneurial mindset and a genuine drive to help customers succeed
- Clear, articulate communicator in both speaking and writing
- Highly organized, able to juggle multiple priorities in a fast-paced environment
- Eager to learn and comfortable working with different teams (product, sales, marketing, etc.)
- Strong written and verbal communication skills
- Proactive, solutions-oriented mindset and strong sense of ownership
- Excellent organization, attention to detail, and follow-through
- Ability to learn quickly, adapt to change, and work in a fast-paced environment
- Genuine interest in helping customers succeed and building lasting relationships
- Willingness to receive feedback, take responsibility, and continuously improve
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Success Manager driving adoption of Buildots’ AI construction intelligence platform across construction projects. Onboarding users, advising clients, and feeding project insights into product development.
Customer Success Manager driving Elai adoption, customer education, and renewals for Panopto’s visual learning technology platform. Managing B2B accounts, health metrics, NPS, and expansion opportunities remotely.
Client Success Manager optimizing lead - generation Google Ads for an automotive and local - service marketing agency. Managing 20 - 25 client relationships, campaign performance, and retention.
Axon Customer Success Manager helping Canadian public - safety customers adopt devices and cloud software. Building strategic partnerships, guiding deployments, and driving renewals and product value.
Customer Success Manager supporting government and public - sector customers using SymPro treasury management software. Managing renewals, retention, migrations, and account expansion across North America.
Customer Success Manager supporting public - sector customers using SymPro treasury management software. Managing relationships, renewals, migrations, and expansion across the United States and Canada.
Principal Client Success Manager guiding strategic payer relationships for Veradigm, a healthcare technology and data - solutions company. Driving adoption, retention, regulatory alignment, and executive client outcomes.
Customer Success Manager driving implementation, adoption, retention, and expansion for Skydio’s autonomous drone customers in Canada. Managing enterprise accounts and shaping Canadian customer success strategy.
Customer Success Manager leading onboarding, service delivery, and performance reviews for North American clients of Tripstack’s B2B flight technology platform.