Senior advisor standardizing English digital content, UX writing and accessibility at Desjardins. Developing design - system standards across banking, insurance and wealth - management experiences.
About the role
- Expert numérique pilotant la stratégie, la feuille de route et l’expérience client de l’assurance télématique chez Beneva. Coordonnant les équipes et l’optimisation des parcours numériques.
Responsibilities
- Define and communicate a clear product vision for the telematics insurance program
- Establish an evolving 12–18 month roadmap covering enrollment, activation, usage, rewards, renewal, and support journeys
- Monitor the market and connected-insurance trends to recommend innovative, realistic, and differentiated directions
- Lead the backlog with Product Owners and delivery teams, structuring features, clarifying expectations, and maintaining a delivery-ready backlog
- Define digital requirements for consent, permissions, data transparency, privacy, and member preference management
- Collaborate with UX/UI, analytics, property-and-casualty insurance experts, and telematics partners on prototypes, user testing, experiments, and iterations
- Ensure end-to-end consistency across web, mobile, service-centre, communications, and operational journeys
- Define and track success indicators including adoption, activation, engagement, retention, satisfaction, avoidable contacts, operational impacts, data quality, and business benefits
- Establish a data-driven iteration culture using member feedback, field learnings, and external trends
- Influence and align decision-makers, executives, business partners, and digital teams on directions, trade-offs, priorities, and investments
Requirements
- Bachelor's degree in business administration, computer science, marketing, or a related field, or equivalent experience
- Proficiency in French, both spoken and written
- Advanced proficiency in English, both spoken and written
- Minimum of 10 years of experience in digital strategy, digital product management, digital transformation, or digital experience in a complex, multi-stakeholder environment
- Strong knowledge of property and casualty insurance, specifically telematics insurance: products, underwriting, pricing, risk, service journeys, regulatory constraints, and operational realities
- Strong command of scaled agile practices, ideally SAFe: backlog management, prioritization, PI planning, dependencies, risks, and value delivery
- Good understanding of UX, architecture, accessibility, cybersecurity, data, and web and mobile technology environments
Benefits
- Competitive salary
- Defined benefit pension plan
- Group insurance for you and your family
- Flexible schedule
- Vacation time
- Hybrid work mode splitting time between office and home
- Telemedicine service
- Employee Assistance Program
- Health and well-being team
- Opportunities to enhance knowledge and develop abilities
- Equal-opportunity and inclusive work environment
- Social engagement opportunities
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