Remote coordinator managing customizable sofa orders, production documentation, pricing, and quality control. Coordinating customer communication with sales, logistics, client care, and factory teams.
Responsibilities
Review confirmed customer orders and prepare complete, factory-ready documentation
Verify dimensions, configurations, quantities, fabric, color, cushion fill, arm style, back height, finishes, pricing, and special instructions
Cross-check invoices, order forms, drawings, approvals, notes, and internal systems for accuracy
Identify missing, conflicting, or unclear information before orders move into production
Process approved order changes and update all affected documents and systems
Communicate with customers regarding order confirmations, changes, and adjustments
Coordinate with Sales, Client Care, Logistics, and factory teams to resolve order-related issues
Maintain accurate records and identify recurring issues to improve quality-control processes
Requirements
Exceptional attention to detail and strong numerical accuracy
Excellent written and spoken English
Strong organizational, documentation, and follow-through skills
Professional, warm, and confident customer communication
Calm and effective problem-solving abilities
Experience in production coordination, order management, quality assurance, logistics, customer service, or a similar accuracy-focused role
Experience with custom furniture, manufacturing, e-commerce, purchase orders, production sheets, or made-to-order products is a plus
Ability to use Windows 11 Home/Pro
Processor of i5 or Ryzen 5 or higher
16GB RAM
Dual screen, noise-cancelling headset, and camera
Benefits
Remote work
Technical setup includes Windows 11 Home/Pro, i5 or Ryzen 5 or higher processor, 16GB RAM, dual screen, noise-cancelling headset, and camera
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