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About the role

  • Remote coordinator managing customizable sofa orders, production documentation, pricing, and quality control. Coordinating customer communication with sales, logistics, client care, and factory teams.

Responsibilities

  • Review confirmed customer orders and prepare complete, factory-ready documentation
  • Verify dimensions, configurations, quantities, fabric, color, cushion fill, arm style, back height, finishes, pricing, and special instructions
  • Cross-check invoices, order forms, drawings, approvals, notes, and internal systems for accuracy
  • Identify missing, conflicting, or unclear information before orders move into production
  • Process approved order changes and update all affected documents and systems
  • Communicate with customers regarding order confirmations, changes, and adjustments
  • Coordinate with Sales, Client Care, Logistics, and factory teams to resolve order-related issues
  • Maintain accurate records and identify recurring issues to improve quality-control processes

Requirements

  • Exceptional attention to detail and strong numerical accuracy
  • Excellent written and spoken English
  • Strong organizational, documentation, and follow-through skills
  • Professional, warm, and confident customer communication
  • Calm and effective problem-solving abilities
  • Experience in production coordination, order management, quality assurance, logistics, customer service, or a similar accuracy-focused role
  • Experience with custom furniture, manufacturing, e-commerce, purchase orders, production sheets, or made-to-order products is a plus
  • Ability to use Windows 11 Home/Pro
  • Processor of i5 or Ryzen 5 or higher
  • 16GB RAM
  • Dual screen, noise-cancelling headset, and camera

Benefits

  • Remote work
  • Technical setup includes Windows 11 Home/Pro, i5 or Ryzen 5 or higher processor, 16GB RAM, dual screen, noise-cancelling headset, and camera

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$800 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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