Support and Deployment Engineer deploying and optimizing ATEME video delivery solutions for broadcast and streaming customers. Troubleshooting Linux, networking, compression, and streaming systems across North America.
BG
Senior DevOps Engineer, Agentic Automation – Live Games
Posted 11 hours ago
About the role
- Senior DevOps Engineer modernizing AWS infrastructure and agentic automation for Big Viking Games’ live-service games. Improving reliability, security, observability, and production operations.
Responsibilities
- Design, build, and operate agentic tooling that performs diagnosis, remediation, provisioning, routine maintenance, and operational follow-up
- Build and maintain API integrations, MCP-style servers, webhook-driven orchestration, serverless functions, and permission-controlled automation
- Convert manual runbooks, SOPs, recurring maintenance tasks, and repetitive operational chores into automation
- Establish production automation guardrails, including least-privilege scopes, dry-run modes, approval paths, logging, audit trails, rollback plans, and escalation rules
- Use agentic coding tools for IaC authoring, migration scripts, incident analysis, log analysis, documentation, and operational troubleshooting
- Improve engineering team use of automation and AI-assisted tooling
- Monitor, maintain, and improve cloud infrastructure across AWS, Netlify, Vercel, and related platforms
- Drive infrastructure modernization while maintaining uptime for live games
- Implement and maintain Infrastructure as Code
- Improve CI/CD pipelines, release workflows, deployment reliability, and environment management
- Operate containerized workloads and GitOps-based deployment patterns
- Improve local development, build, test, deploy, and production support workflows
- Manage cloud usage, resource tagging, environment efficiency, and infrastructure cost discipline
- Rebuild and improve logging, metrics, alerting, dashboards, and operational visibility
- Detect silent failures, pipeline failures, data freshness issues, and degraded production behavior
- Maintain and monitor data pipelines between game source databases, Snowflake, and downstream analytics and reporting systems
- Manage secrets and credential lifecycles, API key rotation, access controls, environment variable governance, and least-privilege practices
- Support incident response, root cause analysis, remediation planning, and post-incident improvements
- Automate repeatable incident response and remediation
- Create executable documentation, runbooks, and SOPs
- Improve backup, restore, disaster recovery, access review, and production-readiness practices
Requirements
- 7+ years of experience in DevOps, infrastructure engineering, cloud engineering, site reliability engineering, platform engineering, or a similar role
- Strong hands-on experience designing, maintaining, and improving production infrastructure
- Experience supporting live production systems where uptime, reliability, data integrity, and performance matter
- Experience working with mature or legacy systems that predate modern cloud-native patterns
- 1+ year building with agentic coding tools, tool-calling systems, workflow automation, or infrastructure automation that takes real action
- Experience with systems such as agents wired into pipelines, MCP-style integrations, automated diagnosis, automated remediation, provisioning workflows, or production-safe infrastructure tooling
- Experience identifying repetitive operational work and turning it into reliable automation
- Strong hands-on experience with AWS or similar cloud platforms
- Proficiency with Infrastructure as Code tools such as Terraform, CloudFormation, CDK, Pulumi, or similar, including shared state and team-based workflows
- Experience with containerized applications, especially Docker
- Experience with container orchestration such as Kubernetes, ECS, EKS, or similar, including debugging real production issues
- Experience with GitOps and declarative deployment tools such as ArgoCD, Flux, or equivalent
- Experience with CI/CD tooling, version control, deployment automation, and modern release workflows
- Strong understanding of Linux systems, networking, cloud security, monitoring, logging, and operational troubleshooting
- Experience establishing observability, including choosing tooling, defining alerts, tuning alert noise, and creating useful dashboards
- Experience with relational databases such as MariaDB, MySQL, or Postgres, including replication, backup, verified restore, and schema changes against systems that stay online
- Security-aware mindset with practical experience in secrets management, credential rotation, access control, vulnerability reduction, and least-privilege practices
- Self-starting and proactive about identifying and eliminating operational toil
- Inventive but pragmatic approach to automation
- Strong problem-solving skills for complex infrastructure or production issues
- Comfortable working directly with engineers to improve build, deploy, and operational workflows
- Practical ownership mindset with ability to prioritize, execute, and close loops
- Strong communication with technical and non-technical stakeholders
- Calm under pressure during incidents, escalations, and ambiguous production issues
Benefits
- Group Retirement Savings Plan matching and participation
- Comprehensive benefits package, including health, dental, and vision coverage
- Health and Wellness spending account
- Generous time off policies
- Opportunity to support long-running live-service games with established player communities
- Deep ownership of cloud modernization, DevOps automation, security improvement, and agentic infrastructure workflows
- A high-impact role with meaningful ownership over reliability, performance, and engineering operations
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