CRM Product Manager owning Salesforce strategy and roadmap for Kraken’s B2B crypto sales organization. Improving sales workflows, integrations, data quality, and platform coherence across global teams.
About the role
- Product Manager at Bridgit, overseeing product stream and leading customer-focused AI-driven initiatives. Responsible for product roadmap, requirements, and leveraging AI in planning and execution.
Responsibilities
- Own the roadmap for your product stream, prioritizing features based on business goals, customer needs, and market trends
- Define clear product requirements that deliver value in releasable pieces
- Leverage AI for impact by synthesizing customer research, drafting PRDs, pressure-testing ideas, and producing better documentation without sacrificing depth
- Lead ongoing customer research to deeply understand user pain points, workflows, and unmet needs, and translate those insights into actionable features
- Make data-informed decisions to track performance, validate hypotheses, and identify areas for improvement
- Stay close to the market, monitoring competitor moves and industry trends to identify where Bridgit can lead and differentiate
- Keep stakeholders aligned, proactively surfacing risks and trade-offs before they become problems
- Become the expert on Bridgit, developing deep fluency in the data, workforce planning workflows, and customer context that drive the product
Requirements
- 3+ years in SaaS and/or AI product management, working on a web-based product with an agile team
- AI-native in how you work, you already reach for AI tools to research, write, and think, and you're always looking to expand how AI makes your work sharper
- Data-driven by default, confidently digging into analytics tools and raw data to understand problems rather than relying on gut instinct
- A strong communicator across audiences - developers, customers, executives - both in writing and in conversation
- Comfortable with complexity, able to break down and define hard problems without losing sight of the big picture
- Not intimidated by technical conversations and able to engage with engineering on architecture and trade-offs
- A low-ego collaborator who prioritizes what's best for the team, company, and customers over being right
- Energized by a fast-paced environment where priorities evolve and the best idea wins
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