Senior UX Designer leading user - centered design for NovoEd’s experiential talent development platform. Creating scalable online learning experiences for Fortune 500 companies, universities, and training organizations.
About the role
- Digital CX/UX Designer shaping accessible digital insurance experiences for BrokerLink customers, brokers, and employees. Conducting research, testing, and Figma-based design system work across customer journeys.
Responsibilities
- Evaluate existing applications and UX effectiveness using human-computer interaction principles
- Design accessible, mobile-friendly interfaces for online quotes, self-serve policy changes, and claims reporting
- Develop and maintain design wireframes, mockups, storyboards, journey maps, sitemaps, screen flows, and specifications
- Analyze user feedback and activity and iterate to enhance user experience
- Run user testing of applications, software, and websites with employees and customers
- Conduct competitor and customer analysis to inform designs and create best-in-class online customer experiences
- Collaborate with cross-functional teams to ensure designs meet user needs and industry compliance standards
- Build requirements and coordinate with the development team to bring designs to life
- Conduct user research and usability testing across personal, commercial, and specialty insurance
- Continuously optimize digital experiences based on analytics, broker feedback, and customer insights
- Manage a Figma instance, including a design system
- Shape digital experiences used by thousands of customers, brokers, and employees
Requirements
- Post-secondary education in UX/UI Design, Human-Computer Interaction (HCI), Digital Product Design, Customer Experience, Marketing, Business, Computer Science, or a related discipline
- 3+ years of experience designing digital products, websites, web applications, or customer-facing experiences
- Portfolio demonstrating end-to-end UX/UI work, including research, ideation, prototyping, testing, and delivered solutions
- Strong understanding of user-centred design methodologies, information architecture, interaction design, and usability principles
- Experience conducting customer research and usability testing, and translating insights into design improvements
- Advanced proficiency with Figma and modern design systems
- Working knowledge of accessibility standards (WCAG/AODA) and inclusive design practices
- Experience using analytics and customer insights to validate hypotheses and measure design effectiveness
- Familiarity with Agile delivery environments and collaboration within cross-functional product teams
- Excellent communication, facilitation, presentation, and stakeholder management skills
- Strong problem-solving abilities, business acumen, and passion for creating exceptional customer experiences
- Meticulous attention to detail while maintaining a strategic, big-picture perspective
- Experience within insurance, financial services, e-commerce, or other highly regulated industries is considered an asset
- Must be eligible to work in Canada from the anticipated start date and throughout employment; BrokerLink does not provide immigration sponsorship or support
Benefits
- Flexible work arrangements
- Multiple benefits offered to support physical and mental wellbeing
- Wellness account
- Share plan
- Other savings
- Incentive plan
- Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
- Employee Share Purchase Plan (ESPP), with BrokerLink matching a portion of contributions
- Group RRSP with company matching DPSP offerings
- Accessible environment and accommodations available on request
- Opportunities to grow and professional development through a supportive work environment
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