About the role

Product Design Lead shaping complex onboarding and service workflows for Proof’s legal tech platform. Designing tools that connect law firms, process servers, and electronic court filing.

Responsibilities

Own complex workflows end-to-end, from problem framing through delivery
Navigate ripple effects across operations, process servers, and customers
Build prototypes at the right fidelity to test assumptions and support early decisions
Share unfinished work early, invite critique, and partner with Product, Engineering, and Operations
Design coherent workflows, interfaces, information architecture, and states across digital tools and operational processes
Create and improve interaction patterns and language for Operations specialists, process servers, and law firms
Strengthen context-building through shadowing Operations specialists, listening to law-firm calls, and talking with process servers
Frame ambiguous problems, explore tradeoffs, and shape product direction
Report directly to the Director of Design and collaborate with Product, Engineering, and Operations leadership

Product design experience, or equivalent demonstrated expertise, including independently owning end-to-end design for complex product or service workflows
Proven track record leading ambiguous product or service work through shipped delivery, with clear reasoning and tradeoffs
High domain curiosity and ability to ramp up quickly on complex systems
Experience designing for internal operations, complex systems, or expert users where workflow efficiency and trust are paramount
Experience introducing thoughtful change inside organizations with established workflows and deep tribal knowledge
Comfort building prototypes at varying fidelities
History of shaping product and technical direction across disciplines without relying on formal authority
Experience creating reusable design patterns, contributing thoughtful critique, and helping other designers improve their work
Candidates may work from anywhere within Canada